# AI for Customer Support Summit Boston

- Dates: 27 October 2026
- Location: The Westin Seaport, Boston, United States
- Organiser: Customer Success Collective
- Industry: SaaS
- Expected attendance: 100

## About

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

## Who attends

A community of senior decision-makers

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/aisupport)
- [Registration](https://events.customersuccesscollective.com/location/aisupport/register)
- [Agenda](https://events.customersuccesscollective.com/location/aisupport/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/aisupport/requesttospeak) (deadline unverified, check the call)

## Topics

- Human-AI task allocation
- Intent personalization
- Proactive agentic support
- Autonomous AI governance
- AI-powered insights

## Speakers

- Paul Kozlov, Palo Alto Networks
- Lane Smith, Tenable
- Matt Farineau, Director, Applied AI, Acquia
- Raymond Otero, Former Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
- Joep Everts, SVP, Customer Support, Elsevier
- Nancy Coluccio Kennedy, Head, Customer Fulfillment, NA, Sanofi
- Petra Wise, Director, Customer Operations and Support, CarGurus
- Jake Mahon, Director, Customer Technology, Netwrix Corporation
- Stephen Carl Eaton, Head of Global Support, Copado
- Amaadur Rahman, Director, Customer Solutions, PENTAX Medical
- Bharat Manmode, Director, Customer Support, TitleDB
- Athena Arzon, Lion Brand Yarn

## Sponsors and partners

- Assembled
- Pylon
- Kustomer
- Totango
- Ask-AI
- Onramp.us

## Ticket pricing

USD 200

## Where to stay

- **Omni Parker House**: 80 m from the venue, 60 School Street, Boston, 02108
  - [Hotel website](https://www.omnihotels.com/hotels/boston-parker-house)
  - Phone: +1 617 227-8600
- **Hotel AKA Boston Common**: 140 m from the venue, 90 Tremont Street, Boston, 02108
  - [Hotel website](https://www.stayaka.com/hotel-aka-boston-common)
  - Phone: +1 617 772 5800
- **XV Beacon**: 180 m from the venue, 15 Beacon Street, Boston, 02108
  - [Hotel website](https://xvbeacon.com/)
- **Hyatt Centric Faneuil**: 210 m from the venue, 54-68 Devonshire Street, Boston, 02109
  - [Hotel website](https://www.hyatt.com/en-US/hotel/massachusetts/hyatt-centric-faneuil-hall-boston/bosct)
- **Churchill at Boston View**: 220 m from the venue
- **Club Quarters Hotel**: 300 m from the venue, 161 Devonshire Street, Boston, 02110
  - [Hotel website](https://clubquartershotels.com/boston/faneuil-hall)
  - Phone: +1-617-357-6400
- **The Bostonian Boston**: 430 m from the venue
- **The Godfrey Hotel Boston**: 440 m from the venue, 505 Washington Street, Boston, 02111
  - [Hotel website](https://www.godfreyhotelboston.com/)
  - Phone: +1 617 804 2000

## Related events

- [ASA Joint Statistical Meeting 2026](https://www.luminik.io/events/asa-joint-statistical-meeting-boston/)
- [Joint Statistical Meeting](https://www.luminik.io/events/joint-statistical-meeting-boston/)
- [International Conference of the Inflammation Research Association](https://www.luminik.io/events/international-conference-of-the-inflammation-research-association/)
- [International Symposium on Phytochemicals in Medicine and Food](https://www.luminik.io/events/international-symposium-on-phytochemicals-in-medicine-and-food/)
- [NCES 2026](https://www.luminik.io/events/nces-boston/)
- [Strategic Alliance Meeting & Forum](https://www.luminik.io/events/strategic-alliance-meeting-forum-wichita/)

Source: https://www.luminik.io/events/ai-for-customer-support-summit-boston/