# AI for Customer Support Summit | San Francisco

- Dates: 22 September 2026 to 23 September 2026
- Location: Hyatt Regency San Francisco Airport, San Francisco, United States
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Network with AI leaders in customer support and walk away with new strategies for operational efficiency at this unmissable west coast CX conference.

## Who attends

Engage in person with our community of senior customer support leaders and speak directly to the decision-makers managing support teams.

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/supportsf)
- [Registration](https://events.customersuccesscollective.com/location/supportsf/register)
- [Agenda](https://events.customersuccesscollective.com/location/supportsf/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/supportsf/requesttospeak) (deadline unverified, check the call)

## Topics

- Smart escalation in a hybrid support model
- Personalize every customer touchpoint
- Redesign support workflows for human + AI collaboration
- Proactive support with predictive AI
- Build trust with ethical AI frameworks
- Turn AI-informed feedback into action

## Speakers

- Mike Davis, Sr. Director, Global Technical Support, Planet
- Michael Haire, Oracle
- Assaf Barnir, Head of Global Technical Support, Sentry
- Sean Guzman Murphy, Former SVP, Client Experience, Illumia
- Rachel Moore, Director, Customer Support, Quo
- Awasi Ambei, Head of Customer Service, Santa Clara Valley Transportation Authority
- Boaz Maor, Chief Customer Officer, Redirect Health
- Nandish Dave, Director, Technical Support, BitGo
- Tomek Krajewski, Director, Technical Support
- Sreshta Ramdaspalli, Lead Product Manager, PayPal
- Stephen Ng, Sr. Director, Global Support and Customer Advocacy, Splashtop
- Mark McKercher, Vice President, Global Support, Sovos

## Sponsors and partners

- Helply
- Intercom
- Pylon
- Balto
- Kustomer
- Plain
- Hiver
- Rippit
- Ada
- Duckie
- OnRamp
- Gainsight

## Ticket pricing

USD 200

## Where to stay

- **Inn at Market**: 190 m from the venue, 1412 Market Street
  - [Hotel website](https://innatmarket.com)
- **Edwardian Hotel**: 270 m from the venue, 1668 Market Street, San Francisco, 94102
  - [Hotel website](https://www.edwardiansf.com/)
  - Phone: +1 415-864-1271
- **Inn at Gough**: 290 m from the venue, 135 Gough Street, San Francisco, 94102
  - [Hotel website](https://www.innatgough.com/)
  - Phone: +1-415-890-4235
- **Hayes Valley Inn**: 410 m from the venue, 417 Gough Street
  - [Hotel website](https://www.hayesvalleyinn.com/)
  - Phone: +1-415-431-9131
- **Ram’s Hotel**: 420 m from the venue, 80 9th Street, San Francisco, 94103
- **Chase Hotel**: 440 m from the venue, 1278 Market Street
- **Donnelly Hotel**: 460 m from the venue, 1272 Market Street, San Francisco
- **Inn at the Opera**: 480 m from the venue, 333 Fulton Street, San Francisco, 94102

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Source: https://www.luminik.io/events/ai-for-customer-support-summit-san-francisco/