# CALLCENTER / CRM DEMO & CONFERENCE - TOKYO

- Dates: 12 November 2026 to 13 November 2026
- Location: Sunshine City Cultural Center, Tokyo, Japan
- Organiser: インフォーマ マーケッツ ジャパン株式会社
- Industry: AI & Machine Learning

## About

The biggest Call Center & CRM dedied event in Japan. This event will feature topics such as AI agents, generative AI, and speech recognition.

## Official links

- [Official website](https://www.callcenter-japan.com/tokyo/)
- [Registration](https://callcenter-japan.com/register/member/)
- [Agenda](https://www.informa-japan.com/cct/seminar/schedule.php)

## Topics

- コールセンター/カスタマーサポート業界に贈る一大イベント
- AI
- RPA
- AIエージェント
- 生成AI
- 分析ツール（テキスト／データマイニング、BIなど）
- 音声認識
- FAQ
- IVR
- 顧客応対の現在地とは？
- WFM
- カスタマーエクスペリエンスとは？

## Where to stay

- **ハイアットリージェンシー東京**: 140 m from the venue, 新宿区, 160-0023
  - [Hotel website](https://tokyo.regency.hyatt.com/)
  - Phone: +81 3-3348-1234
- **keio plaza hotel**: 200 m from the venue
- **京王プラザホテル**: 250 m from the venue, 1, 新宿区, 160-8330
  - [Hotel website](https://www.keioplaza.co.jp/)
  - Phone: +81 3-3344-0111
- **新宿ワシントンホテル**: 310 m from the venue
- **THE KNOT TOKYO Shinjuku**: 320 m from the venue
- **Hilton Tokyo**: 360 m from the venue, 4 stars, 2, 新宿区, 160-0023
  - [Hotel website](https://www.hilton.com/en/hotels/tyohitw-hilton-tokyo/)
  - Phone: +81 3 334 45111
- **かどやホテル**: 400 m from the venue
- **京王プレッソイン新宿**: 420 m from the venue

## What people are saying

- [コールセンター/CRM デモ＆コンファレンス in 東京 | トップページ](https://www.youtube.com/watch?v=nopZolNbBBQ)

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Source: https://www.luminik.io/events/callcenter-crm-demo-conference-tokyo-dbc9c5db54f3/