# Chief Customer Officer Summit | Boston

- Dates: 20 August 2026
- Location: The Westin Copley Place, Boston, United States
- Address: 10 Huntington Ave Boston
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Meet C-suite and VP peers at Chief Customer Officer Summit Boston this August for the 1 day conference designed to accelerate your leadership growth.

## Who attends

Join an exclusive network of C-suite customer leaders.

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/ccoboston)
- [Registration](https://events.customersuccesscollective.com/location/ccoboston/register)
- [Agenda](https://events.customersuccesscollective.com/location/ccoboston/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/ccoboston/requesttospeak) (deadline unverified, check the call)

## Topics

- Value realization
- Strategic AI
- Stakeholder engagement
- Customer-centricity
- Data-driven insights
- Strategies to scale

## Speakers

- Kristi Faltorusso, Chief Customer Officer
- Dev Worah, SoftServe
- Emily Haahr, Chief Customer Officer, Plaid
- Kate Walsh, Chief Customer Officer, Multiplier
- Ben Malki, VP, Customer Success, Americas, Mastercard
- Rebecca Holland, VP, Global Customer Success, Vimeo
- Sandra Cruz, VP, Customer Success, Donnelley Financial Solutions
- Daven Govender, Group Director Customer Experience, Digicel
- MunMun Malik, Vice President, Customer Success Operations, PTC
- Lukas Alexander, VP, Customer Success, ChurnZero
- Kelsey Stoker, VP, Customer Experience, Granite Telecommunications
- James Lemonias, SVP of Customer Success, Nasuni

## Where to stay

- **Omni Parker House**: 80 m from the venue, 60 School Street, Boston, 02108
  - [Hotel website](https://www.omnihotels.com/hotels/boston-parker-house)
  - Phone: +1 617 227-8600
- **Hotel AKA Boston Common**: 140 m from the venue, 90 Tremont Street, Boston, 02108
  - [Hotel website](https://www.stayaka.com/hotel-aka-boston-common)
  - Phone: +1 617 772 5800
- **XV Beacon**: 180 m from the venue, 15 Beacon Street, Boston, 02108
  - [Hotel website](https://xvbeacon.com/)
- **Hyatt Centric Faneuil**: 210 m from the venue, 54-68 Devonshire Street, Boston, 02109
  - [Hotel website](https://www.hyatt.com/en-US/hotel/massachusetts/hyatt-centric-faneuil-hall-boston/bosct)
- **Churchill at Boston View**: 220 m from the venue
- **Club Quarters Hotel**: 300 m from the venue, 161 Devonshire Street, Boston, 02110
  - [Hotel website](https://clubquartershotels.com/boston/faneuil-hall)
  - Phone: +1-617-357-6400
- **The Bostonian Boston**: 430 m from the venue
- **The Godfrey Hotel Boston**: 440 m from the venue, 505 Washington Street, Boston, 02111
  - [Hotel website](https://www.godfreyhotelboston.com/)
  - Phone: +1 617 804 2000

## Related events

- [ASA Joint Statistical Meeting 2026](https://www.luminik.io/events/asa-joint-statistical-meeting-boston/)
- [Joint Statistical Meeting](https://www.luminik.io/events/joint-statistical-meeting-boston/)
- [International Conference of the Inflammation Research Association](https://www.luminik.io/events/international-conference-of-the-inflammation-research-association/)
- [International Symposium on Phytochemicals in Medicine and Food](https://www.luminik.io/events/international-symposium-on-phytochemicals-in-medicine-and-food/)
- [NCES 2026](https://www.luminik.io/events/nces-boston/)
- [Strategic Alliance Meeting & Forum](https://www.luminik.io/events/strategic-alliance-meeting-forum-wichita/)

Source: https://www.luminik.io/events/chief-customer-officer-summit-boston/