# Chief Customer Officer Summit | Chicago

- Dates: 17 November 2026
- Location: Embassy Suites Chicago Downtown Magnificent Mile, Chicago, United States
- Organiser: Customer Success Collective
- Industry: SaaS
- Expected attendance: 95

## About

Join your Midwest CCO peers in Chicago for this unmissable community gathering of customer leaders at the ultimate networking and learning conference.

## Who attends

Join an exclusive network of C-suite customer leaders, for the first time in Chicago.

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/ccochicago)
- [Registration](https://events.customersuccesscollective.com/location/ccochicago/register)
- [Agenda](https://events.customersuccesscollective.com/location/ccochicago/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/ccochicago/requesttospeak) (deadline unverified, check the call)

## Topics

- AI-first operating models
- Stakeholder engagement
- Customer-centricity
- Crush churn
- Strategies to scale
- Break the cycle
- Collaborate
- Pave the way for growth

## Speakers

- Elizabeth Blass, Chief Customer Officer, Karbon
- Brett Bange, Vice President of Global Customer Success, Fullstory
- Kristi Faltorusso, Chief Customer Officer
- Joe Weber, SVP, Customer Success & Tech Support, Axonius
- Kerry Good, Former VP, Customer Success Americas, Planview
- Alice Locatelli, Chief Experience Officer, Society of Actuaries
- Mary Poppen, Chief Customer Officer, Perceptyx
- Sarah Sharon, Senior Vice President, Global Instructor (Customer) Experience, Les Mills International

## Sponsors and partners

- Gainsight
- Pylon
- Tingono
- Totango
- OnRamp
- Ask-AI

## Where to stay

- **Jaslin Hotel**: 1.3 km from the venue, 261 West Cermak Road, Chicago, 60616
  - [Hotel website](https://www.jaslinhotel.com/)
- **Benedictine Bed and Breakfast**: guest house, 1.4 km from the venue, 3111 South Aberdeen Street, Chicago, 60608
  - [Hotel website](https://chicagomonk.org/visit-us/benedictine-bed-breakfast/)
  - Phone: +1-888-539-4261 x202
- **SpringHill Suites Chicago Chinatown**: 1.5 km from the venue, 2357 South Wentworth Avenue, Chicago, 60616
  - [Hotel website](https://www.marriott.com/en-us/hotels/chisn-springhill-suites-chicago-chinatown/overview/)
  - Phone: +1 312-766-9668
- **The Polo Inn**: motel, 1.8 km from the venue, 3322 South Morgan Street, Chicago, 60608
  - [Hotel website](https://thepoloinn.com/)
- **Wyndham Chicago McCormick Hotel**: 1.9 km from the venue, 11 West 26th Street, Chicago, 60616
  - [Hotel website](https://www.wyndhamhotels.com/wyndham/chicago-illinois/wyndham-chicago-mccormick/)

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Source: https://www.luminik.io/events/chief-customer-officer-summit-chicago/