# Contact Centre Expo

- Dates: 18 November 2026 to 19 November 2026
- Location: ExCeL, London, United Kingdom
- Expected attendance: 3,500

## About

The UK’s biggest Call & Contact Centre Event. Contact Centre Expo, co-located with the Customer Experience Expo showcases the latest and most effective technologies, strategies, and advancements for call and contact centre professionals.

## Official links

- [Official website](https://www.callandcontactcentreexpo.co.uk/)
- [Agenda](https://www.callandcontactcentreexpo.co.uk/sessions-2025)

## Topics

- AI/Chat bots
- BPO / Outsourcing
- Omni channel
- Multi-channel communications
- Hardware
- Customer experience
- Unified communications
- CUSTOMER ENGAGEMENT
- DATA-DRIVEN STRATEGY
- OMNI-CHANNEL EXPERIENCE
- CUSTOMER JOURNEY MAPPING
- CUSTOMER SUPPORT

## Sponsors and partners

- TelXL Limited
- Education and Skills Funding Agency

## Where to stay

- **The Clermont**: 70 m from the venue, London, WC2N 5HR
- **The Z Hotel Trafalgar**: 170 m from the venue, 53 Chandos Place, London
  - [Hotel website](https://www.thezhotels.com/hotels/trafalgar/)
  - Phone: +44 20 3841 0872
- **Citadines Trafalgar Square**: 170 m from the venue, 18-21 Northumberland Avenue, London, WC2N 5EA
  - [Hotel website](http://www.citadines.com/uk/london/trafalgar_square.html)
  - Phone: +44 20 7766 3700
- **Hotel The Grand at Trafalgar Square**: 180 m from the venue, London
- **Club Quarters Hotel**: 180 m from the venue
- **hub by Premier Inn**: 200 m from the venue, 110 St Martin's Lane, London, WC2N 4BA
  - [Hotel website](https://www.premierinn.com/gb/en/hotels/england/greater-london/london/hub-london-covent-garden.html)
- **St Martins Lane Hotel**: 220 m from the venue, 45 St Martin's Lane, London, WC2N 4HX
  - [Hotel website](https://all.accor.com/hotel/B5D3/index.fr.shtml)
  - Phone: +44 20 7300 5500
- **Great Scotland Yard Hotel**: 240 m from the venue, 5 stars, 3-5 Great Scotland Yard, London, SW1A 2HN
  - [Hotel website](https://www.hyatt.com/unbound-collection/en-US/lhrub-great-scotland-yard)
  - Phone: +44 2079254700

## What people are saying

- [CONTACT CENTRE EXPO 2026 — London, United Kingdom](https://tradeshowbuzz.com/shows/contact-centre-expo)
  - CONTACT CENTRE EXPO 2026 — Nov 18-19, 2026 in London, United Kingdom. The UK's biggest Call & Contact Centre Event. See exhibitors, schedule & reviews.
  - By tradeshowbuzz.com
- [Contact Centre Expo 2026 | London | November 2026 | TradeShow](https://www.brightfairs.com/all-exhibitions/contact-centre-expo-2026)
  - Nov 18-19. Register now. Join 10,000+ information & communication technology professionals. at Contact Centre Expo 2026 in London. 300+ exhibitors, 70% decision-makers, 1+ key topics
  - By brightfairs.com
- [The Top Contact Centre Events and Conferences for 2026](https://www.callcentrehelper.com/top-contact-centre-events-and-conferences-226460.htm)
  - Call and Contact Centre Expo Date: November 18 - 19, 2026 Location: London Call & Contact Centre Expo is an event that presents the latest and most effective technologies, strategies, and advancements to professionals in call and contact ce
  - By callcentrehelper.com
- [Customer Connect Expo 2025 - The Future of CX & Contact Centers](https://www.youtube.com/watch?v=qXIfUdIe6QM)
  - Experience the evolution of Customer Connect Expo! Formerly the Call & Contact Centre Expo, we're rebranding to deliver a bigger, bolder, and more innovative event for CX and contact center ...

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Source: https://www.luminik.io/events/contact-centre-expo-london/