# Customer Contact Week

- Dates: 25 January 2027 to 27 January 2027
- Location: Orlando, United States
- Organiser: IQPC
- Expected attendance: 280

## About

The Customer Contact Week is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.

## Official links

- [Official website](https://www.customercontactweekdigital.com/events-customercontactweek-au)
- [Registration](https://www.customercontactweekdigital.com/events-customercontactweek-au/downloads/attendee-list-for-customer-contact-week-2023)

## Topics

- AI at Scale: Moving from Pilot to Enterprise Deployment

## Speakers

- Toby Ellis
- Mahendra Mane, Customer Solutions Architect, Vonage
- Mitchell Palmer, Chief Operating Officer, Aussie Industries
- Kate Dalton, Chief Customer Officer, Compass Education
- Eric Cheng, Enterprise Architect, Komatsu Australia Pty Limited
- Leo Hede, Kids Helpline Manager, Yourtown
- Miguel Murillo, Global Customer Service Director, Avanos Medical
- Sarah Chamberlain, Head of Customer Operations, Australian Motoring Services
- Claire Cunningham, Founder and Managing Director, The Customer Connexion /Coles
- Laurence Fonsdituri, Head of Client Growth, Noble Oak
- Raj Shah, Country Manager, ANZ, Vonage
- Basil Botoulas, Senior Vice President of Sales - APJI, Sprinklr
- Agnes So, Chief Customer and Product Officer, HotDoc
- Paul Judd, Senior Solution Architect, Optus
- Kris Ram, Chief Executive Officer, CDM Direct
- Shehara Hapugalle, CX Specialist, Zoom
- Kumar Ashutosh, Principal Program Manager, Microsoft
- Amar Roomi, Chief Technology Officer, Blue Zebra Insurance
- Deanna Jackson, Capricorn Society
- Christopher Connolly, Director, Presales Engineering APJ, Twilio
- Kerry McCarty, Customer Service Manager / Lead, Z Energy NZ
- Graeme Ireland, Senior Workforce Optimisation Manager, WooliesX
- Jacky Karam, Manager Omni-Channel Services, P&N Bank
- Rachel Lane, Head of Customer Support, The Lottery Office

## Sponsors and partners

- Outsource Fiji
- HCLTech
- Zendesk
- Insight
- Velrada
- DFP Recruitment
- TCN
- Voxworks
- Plain English Foundation
- CCW Digital
- Customer Service Institute of Australia (CSIA)
- CX Today
- CXFocus
- CRMXchange

## Where to stay

- **Grand Bohemian Hotel Orlando, Autograph Collection**: 80 m from the venue
- **AC Hotel by Marriott Orlando Downtown**: 180 m from the venue, 333 South Garland Avenue, Orlando, 32801
- **Aloft Orlando Downtown**: 200 m from the venue
- **The Courtyard at Lake Lucerne**: 480 m from the venue, 211 Lucerne Circle North, Orlando
- **Embassy Suites by Hilton Orlando Downtown**: 530 m from the venue, 191 East Pine Street, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mcodtes-embassy-suites-orlando-downtown/)
- **Marriott Orlando Downtown**: 1.1 km from the venue
- **Hilton Garden Inn**: 1.1 km from the venue, 401 North Magnolia Avenue, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mconmht-home2-suites-orlando-downtown/)
  - Phone: +1 407-648-4171
- **Home2 Suites**: 1.1 km from the venue, 401 North Magnolia Avenue, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mconmht-home2-suites-orlando-downtown/)
  - Phone: +1-407-839-3331

## What people are saying

Official hashtag: #CCWeekAU

- [Customer Contact Week Australia and New Zealand](https://www.youtube.com/watch?v=8t8LICKcRZA)

## Related events

- [Dermatology for Primary Care](https://www.luminik.io/events/dermatology-for-primary-care/)
- [FPHRA Conference](https://www.luminik.io/events/fphra-conference/)
- [Primary Care CME at Universal Studios, Orlando](https://www.luminik.io/events/primary-care-cme-at-universal-studios-orlando/)
- [DAV National Convention](https://www.luminik.io/events/dav-national-convention/)
- [Annual FGIA Conference](https://www.luminik.io/events/annual-fgia-conference-orlando/)
- [FALA Conference & Tradeshow 2026](https://www.luminik.io/events/fala-conference-tradeshow-orlando-9b8816207645/)

Source: https://www.luminik.io/events/customer-contact-week-orlando/