# Customer Contact Week Europe Summit 2026

- Dates: 5 October 2026 to 7 October 2026
- Location: Mövenpick Hotel Amsterdam, Amsterdam, Netherlands
- Organiser: IQPC
- Expected attendance: 850

## Official links

- [Official website](https://europe.customercontactweekdigital.com/events-ccweurope)
- [Registration](https://europe.customercontactweekdigital.com/events-ccw-uk/packages-and-pricing)
- [Agenda](https://europe.customercontactweekdigital.com/events-ccw-uk/agenda-mc)

## Topics

- Europe
- IT
- Customer
- Customer Contact

## Speakers

- Maryam Moshiri, Chief Newsreader, BBC
- Gaelle Devins, Chief Customer Officer / Member of the Executive Board, Breitling
- Celine Del Genes, Global Chief Customer Officer, Decathlon
- Simon Smit, Chief Experience Officer, Gowago
- Joe Wilson, Chief Evangelist, Bunq
- Katalin Fritz, Marley Spoon
- Joëlle van der Bijl, FrieslandCampina
- Robert From, Chief Growth Officer, Rail Europe
- Dr. Imran Shaikh, Chief Technology Officer, Virgin Mobile UAE
- Valentina Cesani, Chief Customer Officer, Rail Europe
- Anda Bucsan, Chief Customer Officer, Cargus
- Alex Terpstra, ABN Amro Bank
- Fausto Dassenno, Chief Product and Technology Officer, Adevinta
- Bernadette Geagea, Majid Al Futtaim
- Christian Patz, Senior Vice President Customer Operations, Sky Deutschland
- Ralf Hattler, Senior Vice President Customer Support and Aftersales, BMW Group
- Christina Bell, Vice President, Contact Center Solutions, BCD Travel
- Jess Bech, Vice President of Customer Relations, Mobile, Fiber, TV and Energy
- Valentin Vivier, Vice President of Customer Experience and Engagement, Accor
- Jann Hoffmann

## Sponsors and partners

- Kore.ai
- Qualtrics
- Zenarate
- Alorica
- GoTo
- EdgeTier
- Conduent
- Capita
- Amazon Web Services
- Pega
- Gear Inc
- Yoummday
- Zahoree
- CallTower
- DevRev
- QuestionPro
- Enghouse Interactive
- The CX Academy
- CommBox
- Hear.ai

## Ticket pricing

USD 1159

## Where to stay

- **Die Port van Cleve**: 60 m from the venue, 176 Nieuwezijds Voorburgwal, Amsterdam, 1012SJ
  - [Hotel website](https://www.dieportvancleve.com/)
  - Phone: +31 20 714 2000
- **W Amsterdam**: 140 m from the venue, 175 Spuistraat, Amsterdam, 1012VN
  - [Hotel website](https://www.marriott.com/hotels/travel/amswh-w-amsterdam/)
  - Phone: +31 20 811 2500
- **Hotel Tamara**: 150 m from the venue, 144 Nieuwezijds Voorburgwal, Amsterdam, 1012SJ
  - [Hotel website](https://hotel-tamara.amsterdamhotele.com/en/)
- **The Times**: 160 m from the venue, 135-137 Herengracht, Amsterdam, 1015BG
  - [Hotel website](https://thetimeshotel.nl/nl/)
  - Phone: +31 20 330 6030
- **Dam Square Inn**: 190 m from the venue, 12-16 Gravenstraat, Amsterdam, 1012NM
  - [Hotel website](https://bestwesterndamsquareinn.com/)
  - Phone: +31 20 623 3716
- **´t Hotel**: 210 m from the venue, 18 Leliegracht, Amsterdam, 1015DE
  - [Hotel website](https://thotel.nl/)
  - Phone: +31 20 422 2741
- **Soho House**: 220 m from the venue, 210 Spuistraat, Amsterdam, 1012VT
  - [Hotel website](https://www.sohohouseamsterdam.com/)
  - Phone: +31 20 888 0300
- **Di-Ann City Centre Hotel**: 230 m from the venue, 2 stars, 27 Raadhuisstraat, Amsterdam, 1016DC
  - [Hotel website](https://www.di-ann-citycentre.com)
  - Phone: +31 20 774 3430

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Source: https://www.luminik.io/events/customer-contact-week-summit-amsterdam-3eefebb16d0f/