# Customer Experience Management Africa Summit (CEM Africa Summit)

- Dates: 10 November 2026 to 11 November 2026
- Location: NH Hotel, Sandton, Cape Town, South Africa
- Organiser: VUKA Group
- Industry: MarTech

## About

The CEM Africa Summit is a premier event focused on driving customer experience transformation across the continent. It brings together industry leaders, innovators, and disruptors to address CX challenges and shape the future of customer engagement.

## Official links

- [Official website](https://wearevuka.com/retail/cem-africa/)
- [Registration](https://wearevuka.com/retail/cem-africa/tickets-options/)
- [Agenda](https://wearevuka.com/retail/johannesburg-edition/live-programme/)

## Speakers

- Marnitz Van Heerden, Head of Customer Experience, Discovery Limited
- Omowunmi Akingbohungbe, Executive Director, Absa Bank Mauritius
- Shaun Edmeston, Director of Customer Experience, Institute of CX - Kenya
- Wavi Mungala, Board Director
- Martin Urrutia, Head of Global Retail Experience, The LEGO Group
- Bruce Whitfield, BruceWhitfield.com
- Khensani Nobanda, Group Chief Marketing Officer, Nedbank
- Aliyah Allie, Executive Head, By Dis-Chem
- Zahirah Variawa, Founder, The Fourth Thread
- Rashid Toefy, One Day Only
- Laurian Venter, Director, PEP
- Peter Fortune, Head of E-commerce & Digital, Airports Company South Africa (ACSA)
- Laurene Less, Group Executive Corporate Services, JSE
- Grace Brown, Former Head of Customer Experience and Client Services, RMB
- Mumbi Odame, Head: Client Experience Design, Santam Insurance
- Khwathelani Tshikovhi, Head Santam Experience and Client Care, FNB
- Francois Retief, Head of Customer Experience, WooCommerce Job Thomas
- Richard Eberlein, Executive: Growth & Engagement, Equity Group Holdings
- Richie Sobayeni, Group Head of Customer Experience Design, Nedbank

## Sponsors and partners

- NICE
- QuestionPro
- 1Stream
- Infobip
- SingleInterface
- Verint
- 2Ring
- Clickatell
- Creatio
- InQuba
- Peach Payments
- Shadow Global Smoke
- Afrizan
- People Intelligence
- Boomerang BPO
- Kunye
- Cloud SmartenUp
- XMwize Solutions
- Yazi CX Report
- Rogerwilco

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Source: https://www.luminik.io/events/customer-experience-management-africa-summit-bac19421013e/