# Customer Experience Management Africa Summit (CEM Africa Summit)

- Dates: 18 August 2026 to 20 August 2026
- Location: Century City Conference Centre, Cape Town, Cape Town, South Africa
- Organiser: VUKA Group
- Industry: MarTech
- Expected attendance: 841

## About

CEM Africa 2026 is a summit focused on customer experience (CX) in Africa, aiming to help organizations build smarter, more trusted, and commercially stronger customer experiences, addressing themes like AI, trust, and the human future of CX. It brings together senior CX leaders, enterprise decision-makers, and solution providers from various sectors across Africa.

## Official links

- [Official website](https://vukagroup.africa-newsroom.com/press/cem-africa-2026-returns-to-cape-town-as-africas-cx-leaders-tackle-trust-artificial-intelligence-ai-and-the-human-future-of-customer-experience?lang=en)

## Topics

- IT & Technology
- Telecommunication

## Speakers

- Bruce Whitfield
- Francois Retief, Head of Customer Experience, FNB
- Khensani Nobanda, Group Chief Marketing Officer, Nedbank
- Marnitz Van Heerden, Head of Customer Experience, Discovery Limited
- Khwathelani Tshikovhi, Head: Santam Experience and Client Care, Santam Insurance
- Shaun Edmeston, Director of Customer Experience, Absa Bank Mauritius
- Grace Brown, Head of Customer Experience and Client Services, JSE
- Tatiana Ndlovu, Executive Head: Marketing, Nedbank Africa Regions
- Richie Sobayeni, Group Head of Customer Experience Design, Equity Group Holdings
- Laurian Venter, Director, OneDayOnly
- Luke Harwood, Senior Manager: Customer Promise Management, Massmart
- Job Thomas, Chief Customer Officer, WooCommerce
- Mbali Ndandani, CCO, Lelapa AI
- Alma Angela Olela, Head of Customer Experience, Jubilee Health Insurance
- Julia Ahlfeldt, CX Strategist and Business Advisor, Julia Ahlfeldt CX Consulting
- Katie Stabler, Founder and Director of Customer Experience, CULTIVATE Customer Experience by Design
- Charlie Stewart, CEO, Rogerwilco
- Omowunmi Akingbohungbe, Executive Director, WIMBIZ
- Wavi Mungala, Board Director, Institute of CX Kenya

## Sponsors and partners

- NiCE
- QuestionPro
- 1Stream
- Infobip
- Verint
- Smoke CI
- 2Ring
- Shadow Global
- XMwize Solutions
- Boomerang BPO
- Yazi
- BPESA

## Where to stay

- **Townhouse Hotel**: 130 m from the venue
- **Cape Diamond Hotel**: 190 m from the venue, 3 stars, 117 Longmarket Street, Cape Town, 8001
  - [Hotel website](https://www.africanskyhotels.com/hotels/the-cape-diamond-boutique/)
  - Phone: +27 21 461 2519
- **Adderley Hotel**: 300 m from the venue, 31 Adderley Street, Cape Town, 8001
- **Holiday Inn Express**: 350 m from the venue
- **Taj Cape Town**: 360 m from the venue, 5 stars
- **Mandela Rhodes Place**: 410 m from the venue
- **The Glam Hotel**: 460 m from the venue, 40 Burg Street
  - Phone: +27214241006
- **Southern Sun Cape Sun**: 490 m from the venue, 4 stars, 23 Strand Street, Cape Town, 8000
  - [Hotel website](https://www.southernsun.com/southern-sun-cape-sun?utm_source=openstreetmaps&utm_medium=businesslisting&utm_campaign=hotel_southern-sun-cape-sun)
  - Phone: +27 21 488 5100

## What people are saying

- [VIDEO Highlights from CEM Africa 2025](https://www.youtube.com/watch?v=Xlh6LH-0DVo)

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Source: https://www.luminik.io/events/customer-experience-management-africa-summit-cape-town-36ed2372baad/