# Customer Success Summit | Boston

- Dates: 27 October 2026 to 28 October 2026
- Location: The Westin Seaport, Boston, United States
- Address: 425 Summer Street Boston
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Join Boston's top CS conference. Discover actionable insights on seamless onboarding, driving customer value, and stopping churn in its tracks.

## Who attends

\_Boston\_ Learn directly from the CS leaders who are challenging convention and setting a new benchmark .

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/boston)
- [Registration](https://events.customersuccesscollective.com/location/boston/register)
- [Agenda](https://events.customersuccesscollective.com/location/boston/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/boston/requesttospeak) (deadline unverified, check the call)

## Topics

- Next-gen CS operating model
- Agentic AI
- Revenue expansion
- Accelerating time-to-value
- Scaling beyond headcount

## Speakers

- Frank Murphy, Director, Customer Success, Cisco
- Sarah Grob, Vice President of Customer Success, Mastercard
- Molly Bruttomesso, Kargo
- Stephanie Tropea, Box
- Kimberly Ayala, Director of Customer Success, Akeneo
- Anton Lisnychyi, Global Head of Customer Success, Numerix
- Emma McHugh, Director of Customer Success US, TechWolf
- Jamie Wernet, Senior Director, Enterprise Success and Services, Greenhouse Software
- Nicole Lokey, VP, Customer Success, Signal AI
- Eleanora White, Harri
- Maya Calabrese, Head of Customer Experience, Supply Wisdom
- Justin Hester, Cognite

## Sponsors and partners

- Pylon
- Quivly
- OnRamp
- Gainsight

## Where to stay

- **Omni Parker House**: 80 m from the venue, 60 School Street, Boston, 02108
  - [Hotel website](https://www.omnihotels.com/hotels/boston-parker-house)
  - Phone: +1 617 227-8600
- **Hotel AKA Boston Common**: 140 m from the venue, 90 Tremont Street, Boston, 02108
  - [Hotel website](https://www.stayaka.com/hotel-aka-boston-common)
  - Phone: +1 617 772 5800
- **XV Beacon**: 180 m from the venue, 15 Beacon Street, Boston, 02108
  - [Hotel website](https://xvbeacon.com/)
- **Hyatt Centric Faneuil**: 210 m from the venue, 54-68 Devonshire Street, Boston, 02109
  - [Hotel website](https://www.hyatt.com/en-US/hotel/massachusetts/hyatt-centric-faneuil-hall-boston/bosct)
- **Churchill at Boston View**: 220 m from the venue
- **Club Quarters Hotel**: 300 m from the venue, 161 Devonshire Street, Boston, 02110
  - [Hotel website](https://clubquartershotels.com/boston/faneuil-hall)
  - Phone: +1-617-357-6400
- **The Bostonian Boston**: 430 m from the venue
- **The Godfrey Hotel Boston**: 440 m from the venue, 505 Washington Street, Boston, 02111
  - [Hotel website](https://www.godfreyhotelboston.com/)
  - Phone: +1 617 804 2000

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Source: https://www.luminik.io/events/customer-success-summit-boston-94dac56fbca2/