# Customer Success Summit | Chicago

- Dates: 18 November 2026 to 19 November 2026
- Location: Sheraton Grand Chicago Riverwalk, Chicago, United States
- Address: 301 East North Water Street Chicago
- Organiser: Customer Success Summit
- Industry: SaaS
- Expected attendance: 150

## About

Join your customer success peers in Chicago for this unmissable community gathering at the only networking, learning & development conference you need.

## Who attends

A community of senior decision-makers

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/chicago)
- [Registration](https://events.customersuccesscollective.com/location/chicago/register)
- [Agenda](https://events.customersuccesscollective.com/location/chicago/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/chicago/requesttospeak) (deadline unverified, check the call)

## Topics

- Value realization
- Emerging technology
- Cross-functional collaboration
- Customer-centricity
- Optimize onboarding
- Strategies to scale

## Speakers

- Randall Hulme, Director of Customer Success, Qualtrics
- Anel Kurtovic, Strategic Account Director, Global Relay
- Craig Kaplan, Customer Success Director, Silverfort
- Steve Sandison, Director, Customer Success - Finance & Insurance Vertical, Dun & Bradstreet
- Cameron Hector, Director of Customer Success, Product Adoption, Salesforce
- Kurt Hamberkamp, Global Head of Customer Success, UL Solutions

## Sponsors and partners

- Pylon
- Totango
- OnRamp
- Ask-AI

## Where to stay

- **Jaslin Hotel**: 1.3 km from the venue, 261 West Cermak Road, Chicago, 60616
  - [Hotel website](https://www.jaslinhotel.com/)
- **Benedictine Bed and Breakfast**: guest house, 1.4 km from the venue, 3111 South Aberdeen Street, Chicago, 60608
  - [Hotel website](https://chicagomonk.org/visit-us/benedictine-bed-breakfast/)
  - Phone: +1-888-539-4261 x202
- **SpringHill Suites Chicago Chinatown**: 1.5 km from the venue, 2357 South Wentworth Avenue, Chicago, 60616
  - [Hotel website](https://www.marriott.com/en-us/hotels/chisn-springhill-suites-chicago-chinatown/overview/)
  - Phone: +1 312-766-9668
- **The Polo Inn**: motel, 1.8 km from the venue, 3322 South Morgan Street, Chicago, 60608
  - [Hotel website](https://thepoloinn.com/)
- **Wyndham Chicago McCormick Hotel**: 1.9 km from the venue, 11 West 26th Street, Chicago, 60616
  - [Hotel website](https://www.wyndhamhotels.com/wyndham/chicago-illinois/wyndham-chicago-mccormick/)

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Source: https://www.luminik.io/events/customer-success-summit-chicago-2e554194d3eb/