# Customer Success Summit | Toronto

- Dates: 12 November 2026 to 13 November 2026
- Location: Toronto, Canada
- Address: 525 Bay Street Toronto
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Join your customer success peers in Canada for this unmissable community gathering at the only networking, learning & development conference you need.

## Who attends

A community of senior decision-makers

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/toronto)
- [Registration](https://events.customersuccesscollective.com/location/toronto/register)
- [Agenda](https://events.customersuccesscollective.com/location/toronto/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/toronto/requesttospeak) (deadline unverified, check the call)

## Topics

- AI-native CS org
- AI at scale
- customer value
- expansion
- strategic growth engine
- SaaS
- strategy
- customer insight
- Next-gen CS operations model
- Agentic AI
- Revenue expansion
- Accelerating time-to-value

## Speakers

- Kip Ng, Director, Customer Success, Microsoft
- Sam Brennand, Director, Customer Enablement (Global), Figma
- Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
- Debbie Lillitos, Chief Customer Officer, Teamviewer
- Karam Al Jajeh, Director of Customer Success, N-able
- Gunjan Marwah Nichani, Director of Customer Success Operations, Hyland
- Chris MacKinnon, Head of Client Success - Americas, Addepar
- Marilena Danelon, Director, Customer Success, Protexxa
- Erika Cowen, Senior Vice President Customer Success, Entrust
- Madhur Choudhary, Sr Director, Customer Success, Trackunit
- Charles Ferrao, Director of Customer Success, North America, EcoOnline
- Sid Sengupta, Senior Director, Customer Success, Borderless ai

## Sponsors and partners

- Ariglad
- OnRamp
- Gainsight
- Pylon

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Source: https://www.luminik.io/events/customer-success-summit-toronto/