# Customer Success Summit Washington 2027

- Dates: 27 January 2027
- Location: Washington, D.C., United States
- Organiser: Customer Success Collective
- Industry: SaaS
- Expected attendance: 100

## About

Customer Success Summit Washington, D.C. is an event for customer success leaders to learn about leveraging customer success managers as strategic revenue drivers, using AI personalization, and scaling global expansion. It focuses on frameworks, metrics, and influence strategies to drive revenue outcomes, deploy AI, and prove strategic value in commercial terms.

## Official links

- [Official website](https://events.customersuccesscollective.com/location/washington)
- [Registration](https://events.customersuccesscollective.com/location/washington/register)
- [Agenda](https://events.customersuccesscollective.com/location/washington/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/washington/requesttospeak) (deadline unverified, check the call)

## Topics

- Customer Success
- IT
- Customer

## Speakers

- Tutu Adenle, Eventbrite
- Matthew Morrell, Director, Customer Success, Microsoft
- Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
- Vinod Kumar, VP, Customer Success, GAVS Technologies
- Alan Merenbloom, Director, Customer Success, Plume Design, Inc
- Krista Crockett, Director, Customer Success
- Alan McBride, Microsoft
- Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
- Jeremy Donaldson, Senior Director, Customer Success, LifeLoop

## Sponsors and partners

- Hiver
- Certinia
- Clozd
- Onramp
- Totango
- Zendesk
- UsePylon
- Gainsight

## Ticket pricing

USD 299

## Where to stay

- **Hotel Washington**: 340 m from the venue, 515 15th Street Northwest, Washington, 20004
  - [Hotel website](https://www.thehotelwashington.com/)
  - Phone: +1-202-661-2400
- **Willard InterContinental Hotel**: 400 m from the venue, 1401 Pennsylvania Avenue Northwest, Washington, 20004
  - [Hotel website](https://www.ihg.com/intercontinental/hotels/us/en/washington/washa/hoteldetail)
  - Phone: +1 202-628-9100
- **JW Marriott**: 440 m from the venue, 1331 Pennsylvania Avenue Northwest, Washington, 20004
  - [Hotel website](https://www.marriott.com/en-us/hotels/wasjw-jw-marriott-washington-dc/overview/)
  - Phone: +1 202-393-2000
- **Hay-Adams Hotel**: 600 m from the venue, 800 16th Street Northwest, Washington, 20006
  - [Hotel website](https://www.hayadams.com/)
  - Phone: +1 202-638-6600
- **Sofitel Lafayette Square**: 640 m from the venue, 806 15th Street Northwest
  - [Hotel website](https://www.sofitel-washington-dc.com/)
  - Phone: +1 202-737-8800
- **AKA White House**: 640 m from the venue, 1710 H Street Northwest, Washington, 20006
  - [Hotel website](https://www.stayaka.com/locations/washington-dc)
  - Phone: +1-202-904-2500
- **Club Quarters**: 710 m from the venue, 839 17th Street Northwest
  - [Hotel website](http://www.clubquarters.com/)
  - Phone: +1 202-463-6400
- **Hampton**: 720 m from the venue, 1729 H Street Northwest, Washington, 20006
  - [Hotel website](https://www.hilton.com/en/hotels/washshx-hampton-washington-dc-white-house/)
  - Phone: +1 202-296-1006

## Related events

- [The Annual Korea-America Student Conference](https://www.luminik.io/events/the-annual-korea-america-student-conference/)
- [SCW DC MANIA Fitness Professional Conventions & Expo](https://www.luminik.io/events/scw-dc-mania-fitness-professional-conventions-expo/)
- [TLCC Washington, D.C](https://www.luminik.io/events/tlcc-washington-d-c/)
- [AICPA & CIMA Future of Finance Summit 2026](https://www.luminik.io/events/aicpa-cima-future-of-finance-summit-washington-d-c/)
- [APA Convention 2026](https://www.luminik.io/events/apa-convention-washington-d-c-2bf5ed68f3d5/)
- [IGARSS](https://www.luminik.io/events/igarss-washington-d-c/)

Source: https://www.luminik.io/events/customer-success-summit-washington-washington-d-c-bff5b016454d/