# Customer Support Summit | London

- Dates: 20 January 2027
- Location: InterContinental London - The O2, London, United Kingdom
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

## Official links

- [Official website](https://events.customersuccesscollective.com/location/supportlondon)
- [Registration](https://events.customersuccesscollective.com/location/supportlondon/register)
- [Agenda](https://events.customersuccesscollective.com/location/supportlondon/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/supportlondon/requesttospeak) (deadline unverified, check the call)

## Topics

- Human-AI task allocation
- Intent personalisation
- Agentic escalation
- Proactive agentic support
- Autonomous AI governance
- AI-powered insights

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Source: https://www.luminik.io/events/customer-support-summit-london-cdeeecf32bc1/