# Customer Support Summit | London

- Dates: 2 December 2026 to 3 December 2026
- Location: InterContinental - The O2, London, United Kingdom
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

## Who attends

CS professionals who've attended a conference to further their L&D earn \*\*22% more\*\* than those haven't attended a professional L&D event.

_As described by the organiser._

## Official links

- [Official website](https://events.customersuccesscollective.com/location/supportlondon)
- [Registration](https://events.customersuccesscollective.com/location/supportlondon/register)
- [Agenda](https://events.customersuccesscollective.com/location/supportlondon/agenda?tracks=Customer%20Support%20Summit)
- [Call for speakers](https://events.customersuccesscollective.com/location/supportlondon/requesttospeak) (deadline unverified, check the call)

## Topics

- Prove the strategic value of support
- Master the AI + human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty

## Speakers

- James Hewitson, Head of Customer Support, UK, HSBC
- Kristine Marhilevica, Global Senior Director, Customer Support, Ardoq
- Çağ Onganer, Sr Director, Customer Support, Cloudflare
- Doron Pryluk, Chief Operating Officer, Quack AI
- Ekaterina Vaulina, Associate Director, Global Support, Semrush
- Gabriel Bienzobas Mauraza, Director of Customer Support, Featurespace, Visa
- Stefano Virgili, Manager, Technical Support, Zip
- Rachel Lemoine, Global Director, Customer Care and Support, Believe
- Daniel Bunton, Head of Customer Support, Cleo
- Sergey Kravchenko, Sr Director, Product Support - Europe, Sitecore
- Stephane Gonthier, Head of Global Support, Builder.io
- Keiran Rice, Head of Support, ITRS
- Jean Crosbie, Director, Engineering, Customer Support & Launch, Workhuman
- Simon Rohrbach, Co-Founder & CEO, Plain
- Erika Semtei, Vice President, Customer Support, Braze
- Gerald Xavier, Head of Customer Experience and Operations, Setmore
- Ronan Corby, Former Senior Manager, Meta
- Syd Zahid, Director, Global head of Production Support, Customer Services, Thought Machine
- Mark Harrison, Chair & CEO of TribeCX
- Matthew Bond, Director, Customer Support, Algolia

## Where to stay

- **The Clermont**: 70 m from the venue, London, WC2N 5HR
- **The Z Hotel Trafalgar**: 170 m from the venue, 53 Chandos Place, London
  - [Hotel website](https://www.thezhotels.com/hotels/trafalgar/)
  - Phone: +44 20 3841 0872
- **Citadines Trafalgar Square**: 170 m from the venue, 18-21 Northumberland Avenue, London, WC2N 5EA
  - [Hotel website](http://www.citadines.com/uk/london/trafalgar_square.html)
  - Phone: +44 20 7766 3700
- **Hotel The Grand at Trafalgar Square**: 180 m from the venue, London
- **Club Quarters Hotel**: 180 m from the venue
- **hub by Premier Inn**: 200 m from the venue, 110 St Martin's Lane, London, WC2N 4BA
  - [Hotel website](https://www.premierinn.com/gb/en/hotels/england/greater-london/london/hub-london-covent-garden.html)
- **St Martins Lane Hotel**: 220 m from the venue, 45 St Martin's Lane, London, WC2N 4HX
  - [Hotel website](https://all.accor.com/hotel/B5D3/index.fr.shtml)
  - Phone: +44 20 7300 5500
- **Great Scotland Yard Hotel**: 240 m from the venue, 5 stars, 3-5 Great Scotland Yard, London, SW1A 2HN
  - [Hotel website](https://www.hyatt.com/unbound-collection/en-US/lhrub-great-scotland-yard)
  - Phone: +44 2079254700

## Related events

- [London International Youth Science Forum (LIYSF)](https://www.luminik.io/events/london-international-youth-science-forum/)
- [Corporate Governance: Compliance, Control & Risk Management](https://www.luminik.io/events/corporate-governance-compliance-control-risk-management-london/)
- [International Conference on Engineering Technology, Applied Sciences, Computing & Networking (EACN)](https://www.luminik.io/events/international-conference-on-engineering-technology-applied-sciences-computing-networking/)
- [International Conference on Research in Social Science, Economics and Business Sustainability (RSEB)](https://www.luminik.io/events/international-conference-on-research-in-social-science-economics-and-business-sustainability-london-b50f09be3877/)
- [Bloomsbury Book Fair](https://www.luminik.io/events/bloomsbury-book-fair/)
- [Bootstrap Conference](https://www.luminik.io/events/bootstrap-conference-london/)

Source: https://www.luminik.io/events/customer-support-summit-london/