# Customer Support Summit | New York

- Dates: 16 March 2027 to 17 March 2027
- Location: Convene, New York, United States
- Organiser: Customer Success Collective
- Industry: SaaS

## About

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

## Official links

- [Official website](https://events.customersuccesscollective.com/location/supportnyc)
- [Registration](https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQH0x-s_1vhJ6Orxf1dRZSiy_XZEoWtSWcpQgoKNYNHZtHSUAi7yxbCVc8wje4BqxUPFtVNDSDEpJHF0etg83WjFebp4V98-8NM27RjlYSCHnWQLftJqnTWzwraQayQV55-xZ42b4Iy-QFfEmy_gx9mB9hadOL5kjwGhYQ==)
- [Agenda](https://events.customersuccesscollective.com/location/supportnyc/agenda)
- [Call for speakers](https://events.customersuccesscollective.com/location/supportnyc/requesttospeak) (deadline unverified, check the call)

## Topics

- Prove the strategic value of support
- Master the AI-human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty

## Speakers

- Anuj Pandey, Sr Director, Technology Strategy and Operations, Customer Experience, Microsoft
- Amanda Harris, VP, Customer Support, Airtable
- Nancy Coluccio Kennedy, Head, Customer Fulfillment, NA, Sanofi
- Joep Everts, SVP, Customer Support, Elsevier
- Sarah Sherwood, Typeform
- AJ Vaughn, Sr Director of Support
- Thiago D. Garcia, VP, Customer Experience, VTEX
- Sarah Baker, Sr Director, Customer Experience, TodayTix
- Tammy Kernz, Group Director, Enterprise Contact Center Products, Walmart
- Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
- Laxmin Upadhya, Head of Digital Customer Experience
- Anthony Diorio, Novartis Oncology

## Where to stay

- **Duane Street Hotel**: 220 m from the venue, 182 Duane Street
- **The Frederick Hotel**: 280 m from the venue
- **Four Seasons Private Residences New York Downtown;Four Seasons Hotel New York Downtown**: 320 m from the venue, 27 Barclay St, New York
  - [Hotel website](https://www.fourseasons.com/newyorkdowntown/)
  - Phone: +1-646-880-1999
- **The Beekman, A Thompson Hotel**: 370 m from the venue, 123 Nassau Street, New York, 10038
- **Warren Street Hotel**: 410 m from the venue, 86 Warren Street, New York, 10007
- **Aloft Manhattan Downtown**: 430 m from the venue, 49 Ann Street, New York, 10038
  - [Hotel website](http://www.aloftmanhattandowntown.com/)
- **M Social Hotel New York Downtown**: 500 m from the venue, 55 Church Street, New York, 10007
  - [Hotel website](https://www.msocial.com/en/new-york/m-social-hotel-new-york-downtown/?utm_source=local-directories&utm_medium=organic&utm_campaign=travelclick-localconnect)
  - Phone: +1-212-693-2001
- **Walker Hotel Tribeca**: 560 m from the venue, 77 Walker Street, 10013
  - [Hotel website](https://www.walkerhotels.com/walker-hotel-tribeca)
  - Phone: +1-212-735-8000

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Source: https://www.luminik.io/events/customer-support-summit-new-york/