# CX Travel & Hospitality Exchange 2026

- Dates: 8 September 2026 to 9 September 2026
- Location: Hilton London Syon Park Hotel, Brentford, United Kingdom
- Organiser: IQPC
- Industry: Travel & Hospitality
- Expected attendance: 121

## Who attends

The CX Travel & Hospitality Exchange features leading Customer Experience, Customer Service, and Digital Leaders from the biggest airlines, hotels, airports and travel agencies

_As described by the organiser._

## Official links

- [Official website](https://www.cxnetwork.com/events-customer-experience-exchange-travel)
- [Agenda](https://www.cxnetwork.com/events-customer-experience-exchange-travel/agenda-mc)

## Topics

- Travel
- Hospitality
- CX
- Travel & Hospitality

## Speakers

- Mirco Patroncini, Chief Technology Officer, lastminute.com
- Tommaso Bertini, Chief Marketing Officer, Alpitour World
- Marie Daly, Chief Operations Officer, Transport for Wales
- Sinead Quinn, Director of Inflight, Ryanair
- Matthias Brazel, Senior Director of Digital Ground Experience, Lufthansa
- Gabriel Llaneras, Head of Digital Product, Air Europa
- Christina Diviney, Vice President of Global Customer Care, Hertz
- Ewelina Kolodziej Tyczka, Customer Service Director, Thomas Cook
- Bénédicte Dautrif, Europcar Mobility Group
- Mia Sawaya, Head of Customer Contact Centre
- Yujia Cao, Kiwi.com
- Des Traynor, Co-Founder, Fin
- Vibhor Garg, EXL
- Matt Jones, Head of Product, EvaluAgent
- Nick Browne, NiCE Cognigy
- Ganna Koval
- Sue Bradley
- Kinnari Ladha
- Timo Järvelä
- Mario Manfuro

## Sponsors and partners

- Treasure Data
- ONQ
- ForgeRock
- WNS
- Reply Retail
- UserTesting
- Language I/O
- IGT Solutions
- Inviqa
- TELUS International
- InMoment
- Caplena
- bloomreach
- Wordners
- Five9
- Nagarro
- Amperity
- Twilio
- Cognigy
- Merkle

## Where to stay

- **Holiday Inn Brentford**: 460 m from the venue, TW8 8GA
- **Premier Inn**: 520 m from the venue, 52 Brentford High Street, Brentford, TW8 0BB
  - [Hotel website](https://www.premierinn.com/gb/en/hotels/england/greater-london/london/london-kew-bridge.html)
- **Novotel London Brentford**: 670 m from the venue, TW8 0GP
- **Travelodge**: 850 m from the venue, TW8 0BD
  - [Hotel website](https://www.travelodge.co.uk/hotels/48/London-Kew-Bridge-hotel)
- **Hilton Syon Park**: 860 m from the venue, Park Road, Brentford, TW8 8JF
  - [Hotel website](https://www.hilton.com/en/hotels/lhrsphi-hilton-london-syon-park/)
  - Phone: +44 20 7870 7777
- **Best Western Northfields Ealing Hotel**: 1.5 km from the venue, 264 Northfield Avenue, London, W5 4UB
- **Maids Guest Rooms**: 1.5 km from the venue, 288-290 Kew Road, Richmond, TW9 3DU
  - [Hotel website](https://www.maidshotel.co.uk)
  - Phone: +44 20 89405742
- **Coach & Horses**: 1.6 km from the venue, 8 Kew Green, Richmond, TW9 3BH

## Related events

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- [Aahoa Upper Midwest Hotel Owners Conference & Trade Show](https://www.luminik.io/events/aahoa-upper-midwest-hotel-owners-conference-trade-show/)
- [Global Conference on Hospitality and Tourism Management (GCHTM)](https://www.luminik.io/events/global-conference-on-hospitality-and-tourism-management-5799a334b13b/)
- [Global Conference on Hospitality & Tourism Management (GCHTM)](https://www.luminik.io/events/global-conference-on-hospitality-tourism-management/)
- [Global Conference on Hospitality & Tourism Management (GCHTM)](https://www.luminik.io/events/global-conference-on-hospitality-tourism-management-seattle/)
- [India Travel Mart - Jaipur (ITM)](https://www.luminik.io/events/india-travel-mart-jaipur-10d6308d9805/)

Source: https://www.luminik.io/events/cx-travel-hospitality-exchange-brentford-aa57a50136c9/