# EMACS Conference 2026

- Dates: 22 September 2026 to 24 September 2026
- Location: Hilton Atlanta, Atlanta, United States
- Address: 3715 Northside Parkway, Suite 3-615 Atlanta, GA 30327
- Organiser: Chartwell

## Who attends

EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey.

_As described by the organiser._

## Official links

- [Official website](https://chartwellinc.com/event/emacs/)
- [Registration](https://chartwellinc.com/registration)
- [Agenda](https://chartwellinc.com/wp-content/uploads/2026/07/EMACS-2026-Agenda-At-a-Glance.pdf)

## Speakers

- Melissa Anne Troy, Supervisor of Residential Customer Outreach, Puget Sound Energy (PSE)
- Maggie Sutton, Digital Content Creator, EPB
- Gray Gill, EPB
- Beth Johnson, EPB
- Sandra Tilley, Senior Vice President of Brand Strategies, EPB
- Katie Davis, Manager, Beneficial Electrification, ComEd
- Nayan Parikh, Sr Manager Customer Technology, PSEG Long Island
- Antoya DeBarros, Department Manager, Con Edison
- Scott Engstrom, Chief Customer Officer, GridX
- Andrew Barrington, Director of Customer Service, Avista
- Daniel Sam, Systems Specialist, Strategic Operations, Con Edison
- Tatyana Gorokhova, Sr. Specialist, Con Edison
- Richard Brown, Department Manager, Strategic Operations, Con Edison
- David Johnson, Senior Vice President, Chief Customer Experience Officer
- Jamila Jarmon, Manager, Growth Strategy, Electrification of Transportation, Hawaiian Electric Company (HECO)
- Richie Biedenham, Electric Vehicle Program Manager, Cleco Power
- Latanza Adjei, Georgia Power Company
- Stephenie Howard, CenterPoint Energy
- Tara Mondelli, Vice President of Client Success, KUBRA
- Jose Aguilar, Principal Marketing and Communications Manager

## Ticket pricing

USD 1395

## Where to stay

- **Origin Hotel Atlanta**: 360 m from the venue, 166 Pryor Street, Atlanta, 30303
  - [Hotel website](https://www.originhotel.com/hotels/atlanta/hotel-downtown-atlanta)
- **The Candler Hotel Atlanta, Curio Collection by Hilton**: 880 m from the venue, 127 Peachtree Street, Atlanta, 30303
  - [Hotel website](https://www.hilton.com/en/hotels/atlcdqq-the-candler-hotel-atlanta/)
  - Phone: +1 404 523 1200
- **Residence Inn Atlanta Downtown**: 910 m from the venue, 134 Peachtree Street Northwest, Atlanta, 30303
  - [Hotel website](https://www.marriott.com/atldt)
  - Phone: +1 404-522-0950
- **Home2 Suites**: 940 m from the venue, 87 Cone Street Northwest, Atlanta, 30303
  - [Hotel website](https://www.hilton.com/en/hotels/atldwht-home2-suites-atlanta-downtown/)
  - Phone: +1 404-965-7992
- **Barclay Hotel Atlanta Downtown**: 940 m from the venue, 89 Luckie Street Northwest, Atlanta, 30303
  - [Hotel website](http://www.atlantadowntowninn.com)
  - Phone: +1-404-524-7991
- **Glenn Hotel, Autograph Collection**: 1.0 km from the venue, 110 Marietta Street Northwest, Atlanta, 30303
  - [Hotel website](https://www.marriott.com/en-us/hotels/atlak-glenn-hotel-autograph-collection/overview/)
  - Phone: +1 404-521-2250
- **Holiday Inn Express & Suites Atlanta Downtown**: 1.0 km from the venue, 111 Cone Street Northwest, Atlanta, 30303
- **Courtyard Atlanta Downtown**: 1.0 km from the venue, 133 Carnegie Way Northwest, Atlanta, 30303
  - [Hotel website](https://www.marriott.com/hotels/travel/atldo-courtyard-atlanta-downtown/)
  - Phone: +1 404-222-2416

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Source: https://www.luminik.io/events/emacs-conference-atlanta/