# Excellence in Customer Interaction (ECI)

- Dates: 9 September 2026 to 10 September 2026
- Status: this event has ended.
- Location: central Munich, Munich, Germany
- Organiser: BINA CONF
- Industry: MarTech

## About

The 4th Annual Excellence in Customer Interaction Summit is an in-person event set in the vibrant city of Munich, Germany, where industry leaders and innovators will gather to redefine the future of customer...

## Official links

- [Official website](https://binaconf.com/eci-summit-munich-2026/)

## Topics

- IT & Technology

## Speakers

- Andy Wilkins, Chairman
- Blanca Segura Villar, Head of Customer Management, Service & Growth, Zurich Insurance
- François Gengoux, Head of Omnichannel Customer Support, Belfius

## Where to stay

- **Beyond by Geisel**: 1.4 km from the venue, 22 Marienplatz, München, 80331
  - [Hotel website](https://www.geisel-privathotels.de/beyond)
  - Phone: +49 89 700 746 700
- **DO & CO Hotel**: 1.4 km from the venue, 1 Filserbräugasse, München, 80333
  - [Hotel website](https://www.docohotel.com/munich/)
  - Phone: +49 89 69313782-0
- **Louis**: 1.5 km from the venue, 6 Viktualienmarkt
  - [Hotel website](https://www.louis-hotel.com/)
  - Phone: +49 89 411 190 8-0
- **Hotel am Markt**: 1.6 km from the venue, 6 Heiliggeiststraße, München, 80331
  - [Hotel website](https://www.hotel-am-markt.eu/)
- **Hotel Lux**: 1.7 km from the venue, 13 Ledererstraße, 80331
  - [Hotel website](https://www.hotel-lux-muenchen.de/)
  - Phone: +498945207300
- **Platzl Hotel**: 1.7 km from the venue, 10 Sparkassenstraße
  - [Hotel website](https://www.platzl.de/)
- **Hotel Schlicker**: 1.7 km from the venue, 8 Tal, München, 80331
  - [Hotel website](https://hotel-schlicker.de/)
  - Phone: +49 89 2428870
- **Cortiina**: 1.7 km from the venue, München
  - [Hotel website](https://www.cortiina.com/)

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Source: https://www.luminik.io/events/excellence-in-customer-interaction-munich/