# HDI Service & Support World

- Dates: 25 April 2027 to 29 April 2027
- Location: Caesars Palace, Las Vegas, United States
- Organiser: Informa Group PLC
- Industry: Cloud & DevOps
- Expected attendance: 1,000

## About

The HDI Service & Support World Conference focuses on AI automation for Enterprise IT Service Management (ITSM), Experience Management, and Service Desk topics. It is designed for IT service and support professionals.

## Who attends

Surround yourself with 1,000+ service desk professionals, ITSM leaders, and support innovators who've faced the same challenges and found ways through.

_As described by the organiser._

## Official links

- [Official website](https://www.hdiconference.com/)
- [Agenda](https://www.hdiconference.com/event-schedule/)

## Topics

- Achieving IT Service Management Excellence
- AI in Action

## Speakers

- Nate Brown, CX Accelerator
- Alan Stein Jr, Acclaimed Organization Performance Coach
- Shawn Kanungo, Disruption Strategist

## Sponsors and partners

- TeamDynamix
- Serval
- Freshworks Inc
- LogMeIn
- ManageEngine
- Oomnitza
- Unthread
- Fixify
- InvGate
- Splashtop
- Nimble Evolution
- Harmony
- Atomicwork
- PrinterLogic, a Vasion Solution
- Xurrent
- Robert Half Inc
- Resolve.io
- Serviceware
- Vasion
- BMC Helix
- Advanced Software Products Group, Inc
- ALVAO
- HappySignals
- Intelligent Dispensing Solutions

## Where to stay

- **El Cortez Hotel and Casino**: 430 m from the venue, 301 North 6th Street, Las Vegas, 89101
- **Oasis at Gold Spike**: 500 m from the venue
- **Downtown Grand**: 510 m from the venue
- **El Cortez Cabana Suites**: 580 m from the venue
- **El Cortez Hotel & Casino**: 660 m from the venue, 600 Fremont Street, Las Vegas, 89101
  - [Hotel website](http://elcortezhotellasvegas.com/)
- **Fremont Hotel & Casino Las Vegas**: 690 m from the venue, 200 Fremont Street Experience, Las Vegas, 89101
  - Phone: +1 702-385-3232
- **California Hotel and Casino**: 710 m from the venue, 12 East Ogden Avenue, Las Vegas, 89101
- **Hotel Apache - Adults Only**: 720 m from the venue, Fremont Street Experience, 89101

## What people are saying

- [HDI Service & Support World 2026 Daily Recap: Celebrating ...](https://www.youtube.com/watch?v=A-fRbpMpjKk)
  - Experience the warmth of the HDI community in this daily conference recap! As one attendee perfectly put it: "HDI is like a warm hug" - and this video proves...
- [HDI Service & Support World 2026](https://www.youtube.com/watch?v=sCsZ0xzhfAE)
  - When two industry powerhouses converge into one unstoppable force, the result changes everything for service professionals. Watch industry thought leaders reveal why HDI Service & Support World ...
- [Bring Out Your Inner Hero! ️ HDI Service & Support World 2026](https://www.youtube.com/watch?v=Sd0yBM-OkOI)
  - Built for IT Pros Who Want More! 📍Join Us!May 3-7, 2026Caesars PalaceLas Vegas, NV
- [Shawn Kanungo at HDI Service & Support World](https://www.youtube.com/watch?v=Yeb_P9HSeWE)
  - Announcing #HDIWorld keynote Shawn Kanungo, a disruption strategist. His keynote address: "Innovation in a World of AI." See a special message from him.

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Source: https://www.luminik.io/events/hdi-service-support-world-las-vegas-3cc4cd97c52b/