# ICMI Contact Center Demo & Conference

- Dates: 26 October 2026 to 29 October 2026
- Location: Gaylord Palms, Orlando, United States
- Organiser: Informa Group PLC
- Expected attendance: 1,000

## About

The ICMI Contact Center Expo 2026 is a long-running event focused on AI, innovation, and solutions for contact center professionals, directors, CX managers, and operations leaders, addressing AI disruption and customer demands.

## Who attends

Built For:\*\* Contact Center Directors, CX Managers and Operations Leaders

_As described by the organiser._

## Official links

- [Official website](https://www.icmi.com/Contact-Center-Expo-Conference)
- [Registration](https://secure.icmi.com/2026/registrations/Attendee)
- [Agenda](https://schedule.icmievents.com/)

## Topics

- Digital transformation
- Driving measurable business results
- Contact center site tours
- Peer networking
- Customer service performance
- Technological innovation
- Workplace culture
- Professional development
- Management frameworks
- Performance metrics
- Technological toolkits

## Speakers

- Brad Cleveland, Founding Partner and Senior Advisor, ICMI
- Rachel Druckenmiller, Award Winning Speaker and Engagement Expert
- Todd Henry, Podcast Host and Best-Selling Author

## Where to stay

- **Grand Bohemian Hotel Orlando, Autograph Collection**: 80 m from the venue
- **AC Hotel by Marriott Orlando Downtown**: 180 m from the venue, 333 South Garland Avenue, Orlando, 32801
- **Aloft Orlando Downtown**: 200 m from the venue
- **The Courtyard at Lake Lucerne**: 480 m from the venue, 211 Lucerne Circle North, Orlando
- **Embassy Suites by Hilton Orlando Downtown**: 530 m from the venue, 191 East Pine Street, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mcodtes-embassy-suites-orlando-downtown/)
- **Marriott Orlando Downtown**: 1.1 km from the venue
- **Hilton Garden Inn**: 1.1 km from the venue, 401 North Magnolia Avenue, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mconmht-home2-suites-orlando-downtown/)
  - Phone: +1 407-648-4171
- **Home2 Suites**: 1.1 km from the venue, 401 North Magnolia Avenue, Orlando, 32801
  - [Hotel website](https://www.hilton.com/en/hotels/mconmht-home2-suites-orlando-downtown/)
  - Phone: +1-407-839-3331

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Source: https://www.luminik.io/events/icmi-contact-center-demo-conference-orlando/