# Institute of Customer Service Annual Conference 2027

- Dates: 9 March 2027
- Location: Hilton on Park Lane, London, United Kingdom
- Organiser: Institute of Customer Service

## Who attends

It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.

_As described by the organiser._

## Official links

- [Official website](https://www.instituteofcustomerservice.com/events/annual-conference/)

## Topics

- Customer Service

## Speakers

- Jo Causon, CEO, The Institute of Customer Service
- Jonathan Cowie, CEO, Plymouth Community Homes
- Paul Morrison CBE, Director General for Immigration and Citizenship Service, Home Office
- Campbell Robb, Chief Executive, Canal & River Trust
- Rachel Johnson
- Joe Gordon, COO, Starling Bank
- Jayne Wall, Director of Central Operations, M&S
- Ant Middle, CEO, Ageas UK
- Pierre Coppin, Senior Director, Strategy & Operations, Sky
- Steve Heapy
- Chris Pitt, CEO – first direct
- Jacqueline Starr, CEO – Rail Delivery Group
- Joe Richardson, Operations Director, Octopus Energy
- Sonia Astill, Chief People Officer – Wickes
- Suleman Alli
- Ben Hanlin, Magician, Businessman & Speaker
- James Mitton, Director General Enterprise, Transformation Group, HMRC
- Steve Hughes, Group CEO, Coventry Building Society & The Co-operative Bank

## Ticket pricing

USD 841

## Where to stay

- **The Clermont**: 70 m from the venue, London, WC2N 5HR
- **The Z Hotel Trafalgar**: 170 m from the venue, 53 Chandos Place, London
  - [Hotel website](https://www.thezhotels.com/hotels/trafalgar/)
  - Phone: +44 20 3841 0872
- **Citadines Trafalgar Square**: 170 m from the venue, 18-21 Northumberland Avenue, London, WC2N 5EA
  - [Hotel website](http://www.citadines.com/uk/london/trafalgar_square.html)
  - Phone: +44 20 7766 3700
- **Hotel The Grand at Trafalgar Square**: 180 m from the venue, London
- **Club Quarters Hotel**: 180 m from the venue
- **hub by Premier Inn**: 200 m from the venue, 110 St Martin's Lane, London, WC2N 4BA
  - [Hotel website](https://www.premierinn.com/gb/en/hotels/england/greater-london/london/hub-london-covent-garden.html)
- **St Martins Lane Hotel**: 220 m from the venue, 45 St Martin's Lane, London, WC2N 4HX
  - [Hotel website](https://all.accor.com/hotel/B5D3/index.fr.shtml)
  - Phone: +44 20 7300 5500
- **Great Scotland Yard Hotel**: 240 m from the venue, 5 stars, 3-5 Great Scotland Yard, London, SW1A 2HN
  - [Hotel website](https://www.hyatt.com/unbound-collection/en-US/lhrub-great-scotland-yard)
  - Phone: +44 2079254700

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Source: https://www.luminik.io/events/institute-of-customer-service-annual-conference-london-dd03a05f652e/