# Smarter Services Executive Symposium 2026

- Dates: 14 September 2026 to 16 September 2026
- Location: Marriott Downtown Magnificent Mile, Chicago, United States
- Organiser: Service Council™
- Expected attendance: 344

## Official links

- [Official website](https://servicecouncil.com/executive-symposium/)
- [Registration](https://registration.crowdcomms.com/sses26/register)
- [Agenda](https://events.servicecouncil.com/2026_symposium_agenda)
- [Call for speakers](https://servicecouncil.com/professional-services/speaking/) (deadline unverified, check the call)

## Topics

- AI
- Customer Experience
- Automation
- Technology
- Human Resources
- Leadership
- Research
- America
- North America
- Innovation
- Business
- HR

## Speakers

- C. Thi Nguyen, Author & Professor
- Troop Aschenbeck, Global Head of Supply Chain and Repair Centers
- Brian MacLeod, VP of Membership Services
- Ryan Durkin, VP AI & Community Engagement
- Jena Holtberg-Benge, Chief Digital & Information Officer
- Matt Kennedy, Vice President, Global Capabilities & Innovation
- Stephanie Barrientez, VP, Service Supply Chain
- Girish Juneja, SVP & Chief Digital Officer, Dover Corporation
- Brent Ball, Chief Information Security Officer
- Mike Rembelski, Vice President, Global Service Operations
- Chris Marquez, SVP Customer Care
- Stephan Gelinas, VP, Global Customer Care
- Kate Versprille, VP, Global Field Supply Chain & Logistics
- Sasha Ilyukhin, Senior VP, Global Processing Services and Services Solutions
- Matthew Wong, Vice President, Customer Support
- Haroon Abbu, Senior Vice President of Digital, Data, and Analytics
- Cynthia Patterson, Vice President of Customer Support
- Emrah Ercan, Vice President Service - North America
- Kirsi LoFrese, Global Service HR Leader
- Carol Talbert, Director, RSN Operations Support

## Ticket pricing

USD 2395

## Where to stay

- **Jaslin Hotel**: 1.3 km from the venue, 261 West Cermak Road, Chicago, 60616
  - [Hotel website](https://www.jaslinhotel.com/)
- **Benedictine Bed and Breakfast**: guest house, 1.4 km from the venue, 3111 South Aberdeen Street, Chicago, 60608
  - [Hotel website](https://chicagomonk.org/visit-us/benedictine-bed-breakfast/)
  - Phone: +1-888-539-4261 x202
- **SpringHill Suites Chicago Chinatown**: 1.5 km from the venue, 2357 South Wentworth Avenue, Chicago, 60616
  - [Hotel website](https://www.marriott.com/en-us/hotels/chisn-springhill-suites-chicago-chinatown/overview/)
  - Phone: +1 312-766-9668
- **The Polo Inn**: motel, 1.8 km from the venue, 3322 South Morgan Street, Chicago, 60608
  - [Hotel website](https://thepoloinn.com/)
- **Wyndham Chicago McCormick Hotel**: 1.9 km from the venue, 11 West 26th Street, Chicago, 60616
  - [Hotel website](https://www.wyndhamhotels.com/wyndham/chicago-illinois/wyndham-chicago-mccormick/)

## What people are saying

- [Smarter Services Executive Symposium 2026 - Service Council](https://m.eventsinamerica.com/events-conference/smarter-services-executive-symposium-2026-service-council-2024-2025-2026/business)
  - Smarter Services Executive Symposium 2026 - Service Council Conference Business Chicago Marriott Downtown Magnificent Mile, Chicago, Illinois Sep 14 - 16, 2026 In-person
  - By m.eventsinamerica.com
- [Smarter Services Executive Symposium 2026 - Service Council](https://eventsxpo.com/events-conference/smarter-services-executive-symposium-2026-service-council-2024-2025-2026/)
  - Events - Smarter Services Executive Symposium 2026 - Service Council - - - - - - - Keynote speaker - December 1969 - December 1969
  - By eventsxpo.com

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Source: https://www.luminik.io/events/smarter-services-executive-symposium-chicago-ddbfced716df/