# Unleashing Digital Customer Experience & Customer Service Summit 2026

- Dates: 2 November 2026 to 3 November 2026
- Location: Cafe-Restaurant De Balie, Amsterdam, Netherlands
- Organiser: Global Executive Events

## Official links

- [Official website](https://www.unleash-cx.com/)
- [Registration](https://registrations.globalexecutiveevents.com?pid=90)
- [Agenda](https://www.unleash-cx.com/agenda)

## Topics

- Customer Experience
- Engineering
- Design
- User Experience
- Marketing
- Customer Success
- Product Management
- Product
- Emea
- Innovation
- Business Development
- Strategy

## Speakers

- Burcu Begic, Director of Customer Services
- Thomas Staudte, VP Customer Experience, air up
- Christian Berends, Global Customer Service Manager, Hunkemöller
- Henriette Jehnert, Global Head of Multichannel Contact Center Services, UBS
- Sarah Papamichalis, Head of Product, Milence
- Maria Bożycka, Head of Customer Care Trimble, Trimble Inc

## Sponsors and partners

- Cisco

## Ticket pricing

USD 801

## Where to stay

- **Die Port van Cleve**: 60 m from the venue, 176 Nieuwezijds Voorburgwal, Amsterdam, 1012SJ
  - [Hotel website](https://www.dieportvancleve.com/)
  - Phone: +31 20 714 2000
- **W Amsterdam**: 140 m from the venue, 175 Spuistraat, Amsterdam, 1012VN
  - [Hotel website](https://www.marriott.com/hotels/travel/amswh-w-amsterdam/)
  - Phone: +31 20 811 2500
- **Hotel Tamara**: 150 m from the venue, 144 Nieuwezijds Voorburgwal, Amsterdam, 1012SJ
  - [Hotel website](https://hotel-tamara.amsterdamhotele.com/en/)
- **The Times**: 160 m from the venue, 135-137 Herengracht, Amsterdam, 1015BG
  - [Hotel website](https://thetimeshotel.nl/nl/)
  - Phone: +31 20 330 6030
- **Dam Square Inn**: 190 m from the venue, 12-16 Gravenstraat, Amsterdam, 1012NM
  - [Hotel website](https://bestwesterndamsquareinn.com/)
  - Phone: +31 20 623 3716
- **´t Hotel**: 210 m from the venue, 18 Leliegracht, Amsterdam, 1015DE
  - [Hotel website](https://thotel.nl/)
  - Phone: +31 20 422 2741
- **Soho House**: 220 m from the venue, 210 Spuistraat, Amsterdam, 1012VT
  - [Hotel website](https://www.sohohouseamsterdam.com/)
  - Phone: +31 20 888 0300
- **Di-Ann City Centre Hotel**: 230 m from the venue, 2 stars, 27 Raadhuisstraat, Amsterdam, 1016DC
  - [Hotel website](https://www.di-ann-citycentre.com)
  - Phone: +31 20 774 3430

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Source: https://www.luminik.io/events/unleashing-digital-customer-experience-customer-service-summit-amsterdam-e7cdb84d172c/