Terms of Service
Last updated: May 25, 2025
Definitions
“Services” means the Luminik platform and all related software, APIs, data enrichment outputs, and documentation. “You” or “User” refers to the individual or entity accessing or using the Services. “We,” “us,” or “our” refers to DataRavel Inc.
1. Eligibility and account registration
You must be at least 18 years old and a business professional to use our services. You agree to provide accurate, complete, and up-to-date information when registering and to keep your credentials secure.
You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.
2. Use of services
3. Data ownership and rights
4. Confidentiality
You agree not to disclose, reproduce, or attempt to derive insights about our internal workflows, enrichment processes, or technology stack. All non-public aspects of our service are considered confidential information.
5. Third-party services and trademarks
Our services may reference third-party services, brands, and events (e.g., Money20/20, Gartner Summit). These names are used for descriptive purposes only. All third-party trademarks are the property of their respective owners and do not imply any affiliation, endorsement, or sponsorship.
6. Service availability and support
We aim to provide 99.9% uptime. Support inquiries will be responded to within 24 hours, and best efforts will be made to respond within 4 hours during business hours (9 a.m. to 6 p.m. ET, Monday through Friday).
Support is provided on a best-effort basis. While we aim to respond within the stated timeframes, these timelines are not guaranteed and may vary.
7. Termination
We may suspend or terminate your access at any time for violations of these Terms, or for operational, security, or legal reasons. You may discontinue use at any time.
We reserve the right to refuse service or limit access to any user or organization at our sole discretion.
8. Disclaimers and limitation of liability
Our services are provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties and will not be liable for indirect, incidental, or consequential damages. Our total liability for any claim related to your use of the service will not exceed the amount paid by you in the past 12 months.
9. Governing law and dispute resolution
These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts of New Castle County, Delaware.
10. Force majeure
We are not liable for any delay or failure to perform due to causes beyond our reasonable control, including acts of God, internet outages, infrastructure failures, or government actions.
11. Changes to these terms
We may update these Terms from time to time. We will notify users of material changes by updating the “last updated” date. Continued use of the services constitutes acceptance of the revised Terms.
12. Entire agreement
These Terms constitute the entire agreement between you and us regarding the Services. If any provision is held to be unenforceable, the remaining provisions shall remain in full force and effect.
Sections related to confidentiality, indemnification, data rights, limitations of liability, and governing law shall survive termination of these Terms.
13. Indemnification
You agree to indemnify, defend, and hold harmless DataRavel Inc. and its affiliates from any claims, liabilities, damages, and expenses arising from your use of the Services or your violation of these Terms.
14. Export compliance
You agree not to use or export the Services in violation of any applicable U.S. export laws and regulations.
15. Beta features
Some features may be identified as beta, pilot, or experimental. These are provided “as is,” may be modified or removed at any time, and may not be covered by standard support or SLAs.
16. Assignment
We may assign or transfer these Terms, in whole or in part, without restriction. You may not assign these Terms without our prior written consent.
17. Relationship of parties
Nothing in these Terms shall be construed to create a partnership, agency, or joint venture between you and us.
