AI & Machine Learning

AI Experience, Predictive Engagement & Loyalty Show Australia 2026

The "AI Experience, Predictive Engagement & Loyalty" event, part of CX Live Show Australia, focuses on adapting AI-powered, proactive engagement models to orchestrate seamless experiences, reduce costs, and increase customer loyalty. It targets CX, Customer Service, Contact Centre, and Transformation Leaders.

Official websiteRegister
3 days until it opens.

The essentials

Event details

Dates
4 August 2026 to 5 August 2026
Location
Hotel InterContinental, Sydney, Australia
Organiser
Customer Experience Live
Industry
AI & Machine Learning

Who attends

The audience

Australia's premium gathering of CX, Customer Service, Contact Centre & Transformation Leaders

As described by the organiser

Agenda themes

Topics covered

  • AI
  • Customer Experience
  • Automation
  • Technology
  • Marketing
  • Sales
  • Product
  • Ecommerce
  • Agile
  • Apac
  • Innovation
  • Strategy

On stage

Speakers

  • Nick May, Chief Customer Officer, Beyond Bank
  • Alex Plummer, General Manager Digital, Virgin Austraila
  • Nathan Scholz, Chief Communications and Investor Relations Officer
  • Lisa Hilton, ANZ CIO, Covermoregroup
  • Inga Latham, Shippit
  • Ahmed Riyadh Jamal, Suntory Oceania
  • David Hollibone, Head of Customer Operations, Bupa
  • Tina Morrel, Westpac

On the floor

Sponsors and partners

  • Call Centre Helper
  • NameCoinNews
  • CoinNewsSpan

Logistics

Where to stay

Places to stay near the venue.

Keep planning

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