Terms of Service

Definitions

"Services" means the Luminik platform, including the web application, mobile application, APIs, data enrichment outputs, integrations, and documentation. "You" or "User" refers to the individual or entity accessing or using the Services. "Customer" refers to the organization that has entered into a subscription for the Services. "We," "us," or "our" refers to DataRavel Inc.

1. Eligibility and account registration

You must be at least 18 years old and a business professional to use the Services. You agree to provide accurate, complete, and up-to-date information when registering, to keep your credentials secure, and to promptly notify us of any unauthorized access to your account.

2. Acceptable use

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use Luminik solely for your internal business purposes. You may not:

• use the Services for unlawful, harmful, deceptive, or fraudulent activities;
• send spam, unsolicited bulk email, chain mail, or messages that violate applicable anti-spam laws (including CAN-SPAM, CASL, and GDPR/ePrivacy);
• harvest, crawl, or extract data from event venues, registration systems, or third-party services without authorization;
• use the Services to benchmark, probe, or reverse engineer competing products;
• reverse engineer, decompile, or disassemble any part of the Services;
• copy, reproduce, or republish our models, outputs, or documentation outside your licensed use;
• attempt unauthorized access to our systems, other customer tenants, or underlying infrastructure;
• interfere with or disrupt the integrity or performance of the Services.

We may investigate suspected violations and cooperate with law enforcement where required.

3. Customer data and ownership

You retain all rights to data you provide to us ("Customer Data"), including attendee lists, CRM records, and event artifacts. You grant us a limited license to process Customer Data solely to provide and improve the Services. Enriched outputs delivered through the Services are licensed to you for internal business use. We retain all intellectual property rights to the Luminik platform, enrichment models, systems, and methodologies.

4. Bring-your-own-vendor (BYOV) integrations

Luminik supports customer-supplied credentials for third-party services including CRMs (Salesforce, HubSpot), enrichment providers (Apollo, ZoomInfo, Clay, Cognism, LeadMagic, Hunter, Dropcontact, Findymail, Dealfront, and similar vendors), sequencers, and notification tools. You are responsible for maintaining valid contracts with those vendors, for the accuracy of credentials you supply, and for compliance with each vendor's terms. API keys and OAuth tokens you provide are encrypted at rest and in transit within a managed secrets vault and are used only to deliver the features you configure. You may revoke credentials at any time from the Luminik admin console.

5. Confidentiality

You agree not to disclose, reproduce, or attempt to derive insights about our internal workflows, enrichment processes, non-public product roadmap, or pricing terms that have been marked confidential. All non-public aspects of the Services are considered our confidential information. We likewise treat Customer Data as your confidential information.

6. Third-party services and trademarks

Our website, product, and marketing materials reference third-party products, platforms, events, and brands including but not limited to Salesforce, HubSpot, Apollo, Outreach, Salesloft, ZoomInfo, LinkedIn, Slack, Money20/20, RSA Conference, Black Hat, DEF CON, Singapore FinTech Festival, Finovate, Cvent, Bizzabo, and Swapcard. These names are used solely for descriptive, factual, and interoperability purposes. All third-party trademarks, service marks, logos, and trade names are the property of their respective owners. Their use does not imply any endorsement, sponsorship, affiliation, or partnership between those third parties and DataRavel Inc. or Luminik, nor does it imply any certification or approval by those third parties.

7. Service availability, support, and outcome floor

We use commercially reasonable efforts to keep the production application available, and we target 99.5% monthly uptime, measured against total minutes in the calendar month, excluding scheduled maintenance announced at least 48 hours in advance and excluding outages caused by your own systems, third-party vendors you have configured (including BYOV integrations), or force majeure. Where your order form or online subscription states a higher availability target, that target and its credit schedule apply in place of this paragraph.

If monthly uptime falls below the target, you may request a service credit applied to your next invoice. Credit requests must be submitted to support@luminik.io within 30 days of the affected month, and the credit is calculated as set out in your order form or online subscription. Service credits are the sole and exclusive remedy for availability events, and total service credits in any rolling 12 months will not exceed one month's platform fee.

We aim to respond to support requests within one business day. Business hours are 9 a.m. to 6 p.m. ET, Monday through Friday. Faster response commitments, where agreed, are set out in your order form or online subscription.

The design partner program may include a 10-booked-meetings floor for covered flagship events. The design partner agreement defines the covered events, what counts as a booked meeting, each party's responsibilities, and any credit, refund, or exit remedy. Those terms must be agreed in writing before enrollment. Standard subscription tiers and the Concierge Pilot do not include a meeting guarantee. Any outcome commitments already agreed in a signed order form continue to apply according to that agreement.

8. Fees and payment

Each event run through Luminik counts as one event against the annual allowance, regardless of size or format. Your annual event and enriched-match allowances, and the rate for additional events, are the ones stated in your order form or online subscription. Event counting does not expand any design-partner meeting commitment beyond the covered flagship events agreed in writing.

Fees are set out in your order form or online subscription. Unless stated otherwise, fees are billed annually in advance and are non-refundable except as required by law or expressly stated in these Terms. Annual subscriptions include an evaluation exit: at the three-month mark of any annual term, initial or renewal, you may terminate for any reason by written notice (once per term), in which case the months elapsed re-price at our then-current published monthly rate for your tier and we refund the remainder of the prepaid annual fee. One-time services, including the Concierge Pilot, and any promotional credit, discount, or partner rate apply only as set out in your order form or online subscription, which governs the fee, the eligibility conditions, and the expiry date. No credit or discount is redeemable for cash, and none survives termination of your subscription. Prices, packages, and promotional offers published on our website are descriptive and may be changed or withdrawn at any time. They are an invitation to treat, not an offer capable of acceptance, and form no part of this agreement unless restated in your order form or online subscription. Taxes are your responsibility, except for taxes on our net income. Past-due amounts may accrue interest at 1.5% per month or the maximum permitted by law.

9. Term and termination

These Terms remain in effect for the duration of your subscription. Either party may terminate for material breach if the breach is not cured within 30 days of written notice. We may suspend access immediately for security, legal, or acceptable-use violations. On termination, your right to access the Services ends; we will make Customer Data available for export for 30 days before deletion, except where longer retention is required by law.

Renewal. Annual subscriptions renew automatically for another one-year term, and monthly subscriptions renew automatically for another month, unless cancelled. To stop an annual subscription from renewing, give us written notice at least 30 days before the term ends. A monthly subscription can be cancelled at any time before its next billing date and ends at the close of the paid billing period. A renewal is billed at the same price as the term that is ending unless we give you written notice of a new price at least 60 days before an annual term ends, or at least 30 days before a monthly subscription's next billing date. If that notice is late, the renewal is billed at your current price.

10. Disclaimers and limitation of liability

The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, including merchantability, fitness for a particular purpose, and non-infringement. We will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total aggregate liability for any claim arising out of or relating to the Services will not exceed the fees paid by you in the 12 months preceding the event giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless DataRavel Inc. and its affiliates from any third-party claims, liabilities, damages, and expenses arising from (a) your Customer Data, (b) your use of the Services in breach of these Terms, or (c) your violation of applicable law. We will indemnify you against third-party claims that the Services infringe a U.S. patent, copyright, or trade secret, subject to standard carve-outs.

12. Data processing and privacy

Our Privacy Policy describes how we handle personal data and is incorporated by reference. Enterprise customers may request a Data Processing Addendum (DPA) that includes EU Standard Contractual Clauses by emailing privacy@luminik.io.

13. Governing law and dispute resolution

These Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the state or federal courts of New Castle County, Delaware, and each party consents to personal jurisdiction there.

14. Force majeure

Neither party is liable for delay or failure to perform due to causes beyond reasonable control, including acts of God, internet or cloud outages, infrastructure failures, labor disputes, or government actions.

15. Beta and pilot features

Some features may be identified as beta, pilot, preview, or experimental. These are provided "as is," may be modified or withdrawn at any time, and are not covered by uptime, support, or outcome-floor commitments.

16. Export compliance

You agree not to use or export the Services in violation of any applicable U.S. export control laws or sanctions administered by OFAC, BIS, or equivalent authorities in your jurisdiction.

17. Assignment

We may assign or transfer these Terms, in whole or in part, without restriction, including in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without our prior written consent.

18. Relationship of parties

Nothing in these Terms creates a partnership, agency, joint venture, or employment relationship between you and us.

19. Changes to these terms

We may update these Terms from time to time. A change that does not materially reduce your rights takes effect when we update the "last updated" date. For a material change we will give paid subscribers written notice at least 60 days before an annual term ends, or at least 30 days before a monthly subscription's next billing date, and the change takes effect at the start of the next renewal term. If you do not accept a material change, you may stop the renewal under section 9 and the current Terms govern the rest of your paid term. For free and trial use, continued use after the effective date constitutes acceptance.

20. Entire agreement

These Terms, together with any order form, DPA, and the Privacy Policy, constitute the entire agreement between you and us regarding the Services and supersede any prior agreements, proposals, and marketing materials. Where you and we have executed a master services agreement or other negotiated agreement covering the Services, that agreement, together with each statement of work and order form executed under it, controls, and these Terms apply only to the extent that agreement is silent. Otherwise, if these documents conflict, your order form or online subscription controls over these Terms; the DPA controls over both on the processing of personal data; and these Terms control over the Privacy Policy and any other material we publish. Any term contained in a purchase order, vendor onboarding portal, supplier questionnaire, or similar customer document is of no effect, even if we acknowledge or sign that document, unless we agree to that term in a signed writing that refers to this section. If any provision is held unenforceable, the remaining provisions remain in full force.

21. Contact

For questions about these Terms, email legal@luminik.io. For privacy questions, email privacy@luminik.io.