Event
CCW Executive Exchange Summer US 2026
The essentials
Event details
- Dates
- 5 August 2026 to 7 August 2026
- Organiser
- Customer Management Practice
Who attends
The audience
Premier Invite-Only Event for Senior-Level CX and Customer Contact Executives
As described by the organiser
Agenda themes
Topics covered
- AI
- Automation
- Design
- Retail
- Leadership
- Entrepreneur
- Strategy
- Business
- Startup
- Hospital
- Consumer
- SPAC
On stage
Speakers
- Andy Dunn, Bonobos
- Frid Edmond, SVP, Customer Engagement Centers, Marriott International
- Mark Killick, SVP, Experiential Operations, Shipt
- Lisa Griffin, Chief Consumer Officer, University Hospitals
- Geoff Burbridge, Human Edge Advisory LLC
- Ms. Anusha Anantharaman, Chief Innovation Officer, NYC Department of Education
- Karen Slusher, Chief Experience Officer, Azure Farms, Inc
- Chad Aronson, Global Head of Intelligent Automation COE, Uber
- Susie Cebulla, VP, Operations Member Services, Blue Cross Blue Shield of Minnesota
- Lee Aronson, Senior Director, PMO, Blue Shield of California
- Neil Aronson, Coinbase
- Mr. Sateesh Challa, Head of Digital Transformation Office, Societe Generale
- Antoinette Staples Branch, McKesson
- Traci Lamm, Azure Standard
- Dee Kohler, Centene
- Erin Poserina, Burger King
- Dr. Kathy Denton, Director, Patient Experience, MD Anderson Cancer Center
- Mr. Denny Prvu
- Paul Grubic, Director, Contact Center Operations, GE Appliances
- Tipu Swaran, Discover
Logistics
Where to stay
Places to stay near the venue.
Jaslin Hotel
261 West Cermak Road, Chicago, 60616
Benedictine Bed and Breakfast
3111 South Aberdeen Street, Chicago, 60608
SpringHill Suites Chicago Chinatown
2357 South Wentworth Avenue, Chicago, 60616
The Polo Inn
3322 South Morgan Street, Chicago, 60608
Wyndham Chicago McCormick Hotel
11 West 26th Street, Chicago, 60616
Keep planning
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