MarTech

Customer Experience Management Africa Summit (CEM Africa Summit)

CEM Africa 2026 is a summit focused on customer experience (CX) in Africa, aiming to help organizations build smarter, more trusted, and commercially stronger customer experiences, addressing themes like AI, trust, and the human future of CX. It brings together senior CX leaders, enterprise decision-makers, and solution providers from various sectors across Africa.

Official website
2 weeks until it opens.

The essentials

Event details

Dates
18 August 2026 to 20 August 2026
Location
Century City Conference Centre, Cape Town, Cape Town, South Africa
Organiser
VUKA Group
Expected attendance
841
Industry
MarTech

Public discussion

What people are saying

Agenda themes

Topics covered

  • IT & Technology
  • Telecommunication

On stage

Speakers

  • Bruce Whitfield
  • Francois Retief, Head of Customer Experience, FNB
  • Khensani Nobanda, Group Chief Marketing Officer, Nedbank
  • Marnitz Van Heerden, Head of Customer Experience, Discovery Limited
  • Khwathelani Tshikovhi, Head: Santam Experience and Client Care, Santam Insurance
  • Shaun Edmeston, Director of Customer Experience, Absa Bank Mauritius
  • Grace Brown, Head of Customer Experience and Client Services, JSE
  • Tatiana Ndlovu, Executive Head: Marketing, Nedbank Africa Regions
  • Richie Sobayeni, Group Head of Customer Experience Design, Equity Group Holdings
  • Laurian Venter, Director, OneDayOnly
  • Luke Harwood, Senior Manager: Customer Promise Management, Massmart
  • Job Thomas, Chief Customer Officer, WooCommerce
  • Mbali Ndandani, CCO, Lelapa AI
  • Alma Angela Olela, Head of Customer Experience, Jubilee Health Insurance
  • Julia Ahlfeldt, CX Strategist and Business Advisor, Julia Ahlfeldt CX Consulting
  • Katie Stabler, Founder and Director of Customer Experience, CULTIVATE Customer Experience by Design
  • Charlie Stewart, CEO, Rogerwilco
  • Omowunmi Akingbohungbe, Executive Director, WIMBIZ
  • Wavi Mungala, Board Director, Institute of CX Kenya

On the floor

Sponsors and partners

  • NiCE
  • QuestionPro
  • 1Stream
  • Infobip
  • Verint
  • Smoke CI
  • 2Ring
  • Shadow Global
  • XMwize Solutions
  • Boomerang BPO
  • Yazi
  • BPESA

Logistics

Where to stay

Places to stay near the venue.

  • Townhouse Hotel

    130 m from the venue

    Map

  • Cape Diamond Hotel ★★★

    190 m from the venue

    117 Longmarket Street, Cape Town, 8001

    MapHotel site+27 21 461 2519

  • Adderley Hotel

    300 m from the venue

    31 Adderley Street, Cape Town, 8001

    Map

  • Holiday Inn Express

    350 m from the venue

    Map

  • Taj Cape Town ★★★★★

    360 m from the venue

    Map

  • Mandela Rhodes Place

    410 m from the venue

    Map

  • The Glam Hotel

    460 m from the venue

    40 Burg Street

    Map+27214241006

  • Southern Sun Cape Sun ★★★★

    490 m from the venue

    23 Strand Street, Cape Town, 8000

    MapHotel site+27 21 488 5100

Keep planning

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