Retail & E-commerce
CX Retail USA Exchange 2026
The essentials
Event details
- Dates
- September 2026
- Location
- Hyatt Regency Jersey City, United States
- Organiser
- IQPC
- Industry
- Retail & E-commerce
Who attends
The audience
The CX Retail Exchange USA features leading Customer Experience, Customer Service, Retail and Digital leaders from across the industry's leading brands.
As described by the organiser
Agenda themes
Topics covered
- Retail
- eTail
- CX
On stage
Speakers
- Stuart Slomberg, Chief Retail Officer, Road Runner Sports
- William Boggess, Hibbett
- Aurelia Pollet, Vice President of Customer Experience, CarParts.com
- Anu Madhusudan, Vice President, Marketing Transformation, Target
- Debra Sell, Vice President of Store Experience, Meijer, Inc
- Ryan Smith, Ashley Furniture
- Khurram Noor, Vice President of Customer Facing Systems, Avolta
- Megan Murray, Vice President, Events and In-Store Experience, Ulta Beauty
- Girish Joshi, Executive Director - E-commerce, LG Electronics
- Allegra Pedretti, Executive Director, Customer Experience Measurement, CVS Health
- Melissa Dusendang, Head of Customer Experience, Shefit
- Suri Mishra, Walmart
- Sravan Vadigepalli
- Sharat Dwibhasi, Chewy
- Deepak Maheshwari
- Lisa Feig, Director of Customer Experience, Miller Knoll
- Laura Prideaux, Director, Retail Performance, David Yurman
- Njeri Gachago, Director of Store Operations Strategic Initiatives, The Home Depot
- Marco Carrucciu, Vice President Marketing, TradeStation
- Shannon Flanagan, Founder, Retail Women In Tech
On the floor
Sponsors and partners
- Intercom
- NICE
- Cognigy
- Parloa
- Sierra
- Simple AI
- Tata Communications
- Terac
- unitQ
- CX Network
Keep planning
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