Event
Excellence in Customer Interaction (ECI)
The 4th Annual Excellence in Customer Interaction Summit is an in-person event set in the vibrant city of Munich, Germany, where industry leaders and innovators will gather to redefine the future of customer...
The essentials
Event details
- Dates
- 9 September 2026 to 10 September 2026
- Location
- Munich, Germany
- Organiser
- BINA CONF
Agenda themes
Topics covered
- IT & Technology
On stage
Speakers
- Verena Grundke, Director Customer Marketing, Telefonica
- Stephanie Peterson, Chief Customer Officer, AXA
- Hugo Pinto, Vodafone
- Siri Mauer, Head of Consumer Clients, ABN AMRO Bank
- John Paul Peiper, Ergo
- Joerg Bohemn, Head of Board Customer Care, BMW
- John Leigton, Customer Service Director, Easyjet
- Ricardo Pinto Guardado, IT Transformation Associate Director, Carrier
Logistics
Where to stay
Places to stay near the venue.
Beyond by Geisel
22 Marienplatz, München, 80331
DO & CO Hotel
1 Filserbräugasse, München, 80333
Louis
6 Viktualienmarkt
Hotel am Markt
6 Heiliggeiststraße, München, 80331
Hotel Lux
13 Ledererstraße, 80331
Platzl Hotel
10 Sparkassenstraße
Hotel Schlicker
8 Tal, München, 80331
Cortiina
München
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