SaaS

AI for Customer Support Summit Boston

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

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The essentials

Event details

Dates
27 October 2026
Location
The Westin Seaport, Boston, United States
Organiser
Customer Success Collective
Tickets
USD 200
Expected attendance
100
Industry
SaaS

Who attends

The audience

A community of senior decision-makers

As described by the organiser

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for papers

Agenda themes

Topics covered

  • Human-AI task allocation
  • Intent personalization
  • Proactive agentic support
  • Autonomous AI governance
  • AI-powered insights

On stage

Speakers

  • Paul Kozlov, Palo Alto Networks
  • Lane Smith, Tenable
  • Matt Farineau, Director, Applied AI, Acquia
  • Raymond Otero, Former Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
  • Joep Everts, SVP, Customer Support, Elsevier
  • Nancy Coluccio Kennedy, Head, Customer Fulfillment, NA, Sanofi
  • Petra Wise, Director, Customer Operations and Support, CarGurus
  • Jake Mahon, Director, Customer Technology, Netwrix Corporation
  • Stephen Carl Eaton, Head of Global Support, Copado
  • Amaadur Rahman, Director, Customer Solutions, PENTAX Medical
  • Bharat Manmode, Director, Customer Support, TitleDB
  • Athena Arzon, Lion Brand Yarn

On the floor

Sponsors and partners

  • Assembled
  • Pylon
  • Kustomer
  • Totango
  • Ask-AI
  • Onramp.us

Logistics

Where to stay

Places to stay near the venue.

Keep planning

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