SaaS

AI for Customer Support Summit Boston

Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.

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6 weeks until it opens.

The essentials

Event details

Dates
27 October 2026
Location
The Westin Seaport, Boston, United States
Address
425 Summer Street Boston
Organiser
Customer Success Collective
Tickets
USD 200
Expected attendance
100
Industry
SaaS

Who attends

The audience

A community of senior decision-makers

As described by the organiser

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for speakers

Agenda themes

Topics covered

  • Human-AI task allocation
  • Intent personalization
  • Proactive agentic support
  • Autonomous AI governance
  • AI-powered insights

On stage

Speakers

  • Paul KozlovPalo Alto Networks
  • Matt FarineauDirector, Applied AI, Acquia
  • Raymond OteroFormer Director, Global Customer Experience (GCX) - Strategic Programs, Microsoft
  • Joep EvertsSVP, Customer Support, Elsevier
  • Nancy Coluccio KennedyHead, Customer Fulfillment, NA, Sanofi
  • Petra WiseDirector, Customer Operations and Support, CarGurus
  • Jake MahonDirector, Customer Technology, Netwrix Corporation
  • Stephen Carl EatonHead of Global Support, Copado
  • Amaadur RahmanDirector, Customer Solutions, PENTAX Medical
  • Bharat ManmodeDirector, Customer Support, TitleDB
  • Athena ArzonLion Brand Yarn

On the floor

Sponsors and partners

  • Assembled
  • Pylon
  • Kustomer
  • Totango
  • Ask-AI
  • Onramp.us

Logistics

Where to stay

Places to stay near the venue.

Stay on it

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Plan this event

Work out who to meet here

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