SaaS
AI for Customer Support Summit | San Francisco
Network with AI leaders in customer support and walk away with new strategies for operational efficiency at this unmissable west coast CX conference.
The essentials
Event details
- Dates
- 22 September 2026 to 23 September 2026
- Organiser
- Customer Success Collective
- Tickets
- USD 200
- Industry
- SaaS
Who attends
The audience
Engage in person with our community of senior customer support leaders and speak directly to the decision-makers managing support teams.
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Smart escalation in a hybrid support model
- Personalize every customer touchpoint
- Redesign support workflows for human + AI collaboration
- Proactive support with predictive AI
- Build trust with ethical AI frameworks
- Turn AI-informed feedback into action
On stage
Speakers
- Mike Davis, Sr. Director, Global Technical Support, Planet
- Michael Haire, Oracle
- Assaf Barnir, Head of Global Technical Support, Sentry
- Sean Guzman Murphy, Former SVP, Client Experience, Illumia
- Rachel Moore, Director, Customer Support, Quo
- Awasi Ambei, Head of Customer Service, Santa Clara Valley Transportation Authority
- Boaz Maor, Chief Customer Officer, Redirect Health
- Nandish Dave, Director, Technical Support, BitGo
- Tomek Krajewski, Director, Technical Support
- Sreshta Ramdaspalli, Lead Product Manager, PayPal
- Stephen Ng, Sr. Director, Global Support and Customer Advocacy, Splashtop
- Mark McKercher, Vice President, Global Support, Sovos
On the floor
Sponsors and partners
- Helply
- Intercom
- Pylon
- Balto
- Kustomer
- Plain
- Hiver
- Rippit
- Ada
- Duckie
- OnRamp
- Gainsight
Logistics
Where to stay
Places to stay near the venue.
Inn at Market
1412 Market Street
Edwardian Hotel
1668 Market Street, San Francisco, 94102
Inn at Gough
135 Gough Street, San Francisco, 94102
Hayes Valley Inn
417 Gough Street
Ram’s Hotel
80 9th Street, San Francisco, 94103
Chase Hotel
1278 Market Street
Donnelly Hotel
1272 Market Street, San Francisco
Inn at the Opera
333 Fulton Street, San Francisco, 94102
Keep planning
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