Event

CCW UK Executive Exchange Fall 2026

The CCW UK Executive Exchange brings leaders together to explore what is working in practice across AI, CX, personalization, and loyalty. It shares lessons on how organizations are aligning people, processes, and technology to move from isolated initiatives to embedded, operational impact. It is for AI and CX leaders.

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7 weeks until it opens.

The essentials

Event details

Dates
2 November 2026 to 4 November 2026
Location
London, United Kingdom
Organiser
IQPC
Expected attendance
195

Agenda themes

Topics covered

  • Executive Exchange

On stage

Speakers

  • Louise WalshChief Customer Contact Officer, Utilita Energy
  • Rebecca FitzgeraldDirector of Data & AI, Yorkshire Building Society
  • Paul GernonHead of Customer Service, Travelodge
  • Jane BrineDeputy Director Bereavement Service and Tax Credits, HMRC
  • Jen SharpVP Customer Service, DHL International
  • Daniel EdwardsHead of Customer Centre Operations, Cadent Gas LTD
  • Daryl WilkesDirector Customer Services, BT
  • Sushant PanditaHead of Customer Program Management UK & Ireland, A.P Moller Maersk
  • Ash BlattnerUK Parliament
  • David HawksworthCustomer Engagement Director, Auto Trader UK
  • Emma WoollettCustomer Insights Director, Tripadvisor
  • Rosie FrancaHead of Customer Experience, Midlands & East, Natwest
  • Jason RichardsonHead of Customer Experience, Abbott Lyon
  • Stuart BalnavesDeputy Director of Customer Experience, Department for Education
  • Isobel CrosseHead of Financial Care, Santander
  • Jenny BriarsHead of Customer Governance, LV=
  • Abby HugglestoneDirector, Contact Centre, Norwegian Cruise Line
  • Clive MartisonHead of Customer Experience - UK, India & South Africa, Experian
  • Eugene NealeDirector of Business IT and AI operations, Loveholidays
  • Dan MarringtonDirector of Transformation, Flutter

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