Event

CCW UK Executive Exchange Fall 2026

Official websiteRegisterAgenda
3 months until it opens.

The essentials

Event details

Dates
2 November 2026 to 4 November 2026
Location
London, United Kingdom
Organiser
IQPC
Expected attendance
195

Agenda themes

Topics covered

  • Executive Exchange

On stage

Speakers

  • Louise Walsh, Chief Customer Contact Officer, Utilita Energy
  • Rebecca Fitzgerald, Director of Data & AI, Yorkshire Building Society
  • Paul Gernon, Head of Customer Service, Travelodge
  • Jane Brine, Deputy Director Bereavement Service and Tax Credits, HMRC
  • Jen Sharp, VP Customer Service, DHL International
  • Daniel Edwards, Head of Customer Centre Operations, Cadent Gas LTD
  • Daryl Wilkes, Director Customer Services, BT
  • Sushant Pandita, Head of Customer Program Management UK & Ireland, A.P Moller Maersk
  • Ash Blattner, UK Parliament
  • David Hawksworth, Customer Engagement Director, Auto Trader UK
  • Emma Woollett, Customer Insights Director, Tripadvisor
  • Rosie Franca, Head of Customer Experience, Midlands & East, Natwest
  • Jason Richardson, Head of Customer Experience, Abbott Lyon
  • Stuart Balnaves, Deputy Director of Customer Experience, Department for Education
  • Isobel Crosse, Head of Financial Care, Santander
  • Jenny Briars, Head of Customer Governance, LV=
  • Abby Hugglestone, Director, Contact Centre, Norwegian Cruise Line
  • Clive Martison, Head of Customer Experience - UK, India & South Africa, Experian
  • Eugene Neale, Director of Business IT and AI operations, Loveholidays
  • Dan Marrington, Director of Transformation, Flutter

Logistics

Where to stay

Places to stay near the venue.

  • The Clermont

    70 m from the venue

    London, WC2N 5HR

    Map

  • The Z Hotel Trafalgar

    170 m from the venue

    53 Chandos Place, London

    MapHotel site+44 20 3841 0872

  • Citadines Trafalgar Square

    170 m from the venue

    18-21 Northumberland Avenue, London, WC2N 5EA

    MapHotel site+44 20 7766 3700

  • Hotel The Grand at Trafalgar Square

    180 m from the venue

    London

    Map

  • Club Quarters Hotel

    180 m from the venue

    Map

  • hub by Premier Inn

    200 m from the venue

    110 St Martin's Lane, London, WC2N 4BA

    MapHotel site

  • St Martins Lane Hotel

    220 m from the venue

    45 St Martin's Lane, London, WC2N 4HX

    MapHotel site+44 20 7300 5500

  • Great Scotland Yard Hotel ★★★★★

    240 m from the venue

    3-5 Great Scotland Yard, London, SW1A 2HN

    MapHotel site+44 2079254700

Keep planning

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