Event
Customer Contact Week
The Customer Contact Week is the annual gathering of customer contact leaders where you will find the tools, technology, and techniques to drive your business endeavors to new heights.
The essentials
Event details
- Dates
- 25 January 2027 to 27 January 2027
- Location
- Orlando, United States
- Organiser
- IQPC
- Expected attendance
- 280
Public discussion
What people are saying
Official hashtag #CCWeekAU
Agenda themes
Topics covered
- AI at Scale: Moving from Pilot to Enterprise Deployment
On stage
Speakers
- Toby Ellis
- Mahendra Mane, Customer Solutions Architect, Vonage
- Mitchell Palmer, Chief Operating Officer, Aussie Industries
- Kate Dalton, Chief Customer Officer, Compass Education
- Eric Cheng, Enterprise Architect, Komatsu Australia Pty Limited
- Leo Hede, Kids Helpline Manager, Yourtown
- Miguel Murillo, Global Customer Service Director, Avanos Medical
- Sarah Chamberlain, Head of Customer Operations, Australian Motoring Services
- Claire Cunningham, Founder and Managing Director, The Customer Connexion /Coles
- Laurence Fonsdituri, Head of Client Growth, Noble Oak
- Raj Shah, Country Manager, ANZ, Vonage
- Basil Botoulas, Senior Vice President of Sales - APJI, Sprinklr
- Agnes So, Chief Customer and Product Officer, HotDoc
- Paul Judd, Senior Solution Architect, Optus
- Kris Ram, Chief Executive Officer, CDM Direct
- Shehara Hapugalle, CX Specialist, Zoom
- Kumar Ashutosh, Principal Program Manager, Microsoft
- Amar Roomi, Chief Technology Officer, Blue Zebra Insurance
- Deanna Jackson, Capricorn Society
- Christopher Connolly, Director, Presales Engineering APJ, Twilio
- Kerry McCarty, Customer Service Manager / Lead, Z Energy NZ
- Graeme Ireland, Senior Workforce Optimisation Manager, WooliesX
- Jacky Karam, Manager Omni-Channel Services, P&N Bank
- Rachel Lane, Head of Customer Support, The Lottery Office
On the floor
Sponsors and partners
- Outsource Fiji
- HCLTech
- Zendesk
- Insight
- Velrada
- DFP Recruitment
- TCN
- Voxworks
- Plain English Foundation
- CCW Digital
- Customer Service Institute of Australia (CSIA)
- CX Today
- CXFocus
- CRMXchange
Logistics
Where to stay
Places to stay near the venue.
Grand Bohemian Hotel Orlando, Autograph Collection
AC Hotel by Marriott Orlando Downtown
333 South Garland Avenue, Orlando, 32801
Aloft Orlando Downtown
The Courtyard at Lake Lucerne
211 Lucerne Circle North, Orlando
Embassy Suites by Hilton Orlando Downtown
191 East Pine Street, Orlando, 32801
Marriott Orlando Downtown
Hilton Garden Inn
401 North Magnolia Avenue, Orlando, 32801
Home2 Suites
401 North Magnolia Avenue, Orlando, 32801
Keep planning
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