Event

Customer Contact Week Europe Summit 2026

Official websiteRegisterAgenda
3 weeks until it opens.

The essentials

Event details

Dates
5 October 2026 to 7 October 2026
Location
Mövenpick Hotel Amsterdam, Amsterdam, Netherlands
Organiser
IQPC
Tickets
USD 1159
Expected attendance
850

Agenda themes

Topics covered

  • Europe
  • IT
  • Customer
  • Customer Contact

On stage

Speakers

  • Maryam MoshiriChief Newsreader, BBC
  • Gaelle DevinsChief Customer Officer / Member of the Executive Board, Breitling
  • Celine Del GenesGlobal Chief Customer Officer, Decathlon
  • Simon SmitChief Experience Officer, Gowago
  • Joe WilsonChief Evangelist, Bunq
  • Katalin FritzMarley Spoon
  • Joëlle van der BijlFrieslandCampina
  • Robert FromChief Growth Officer, Rail Europe
  • Dr. Imran ShaikhChief Technology Officer, Virgin Mobile UAE
  • Anda BucsanChief Customer Officer, Cargus
  • Alex TerpstraABN Amro Bank
  • Fausto DassennoChief Product and Technology Officer, Adevinta
  • Bernadette GeageaMajid Al Futtaim
  • Christian PatzSenior Vice President Customer Operations, Sky Deutschland
  • Ralf HattlerSenior Vice President Customer Support and Aftersales, BMW Group
  • Christina BellVice President, Contact Center Solutions, BCD Travel
  • Jess BechVice President of Customer Relations, Mobile, Fiber, TV and Energy
  • Valentin VivierVice President of Customer Experience and Engagement, Accor
  • Jann Hoffmann

On the floor

Sponsors and partners

  • Kore.ai
  • Qualtrics
  • Zenarate
  • Alorica
  • GoTo
  • EdgeTier
  • Conduent
  • Capita
  • Amazon Web Services
  • Pega
  • Gear Inc
  • Yoummday
  • Zahoree
  • CallTower
  • DevRev
  • QuestionPro
  • Enghouse Interactive
  • The CX Academy
  • CommBox
  • Hear.ai

Logistics

Where to stay

Places to stay near the venue.

Stay on it

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Plan this event

Work out who to meet here

Luminik sources the attendee picture for an event like Customer Contact Week Europe Summit 2026, enriches it against your ICP, and sequences it ahead of the date. Capture at the event writes to Salesforce or HubSpot the same day, and attribution ties the pipeline back to the spend.

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