Event

Customer Contact Week Europe Summit 2026

Official websiteRegisterAgenda
2 months until it opens.

The essentials

Event details

Dates
5 October 2026 to 7 October 2026
Location
Mövenpick Hotel Amsterdam, Amsterdam, Netherlands
Organiser
IQPC
Tickets
USD 1159
Expected attendance
850

Agenda themes

Topics covered

  • Europe
  • IT
  • Customer
  • Customer Contact

On stage

Speakers

  • Maryam Moshiri, Chief Newsreader, BBC
  • Gaelle Devins, Chief Customer Officer / Member of the Executive Board, Breitling
  • Celine Del Genes, Global Chief Customer Officer, Decathlon
  • Simon Smit, Chief Experience Officer, Gowago
  • Joe Wilson, Chief Evangelist, Bunq
  • Katalin Fritz, Marley Spoon
  • Joëlle van der Bijl, FrieslandCampina
  • Robert From, Chief Growth Officer, Rail Europe
  • Dr. Imran Shaikh, Chief Technology Officer, Virgin Mobile UAE
  • Valentina Cesani, Chief Customer Officer, Rail Europe
  • Anda Bucsan, Chief Customer Officer, Cargus
  • Alex Terpstra, ABN Amro Bank
  • Fausto Dassenno, Chief Product and Technology Officer, Adevinta
  • Bernadette Geagea, Majid Al Futtaim
  • Christian Patz, Senior Vice President Customer Operations, Sky Deutschland
  • Ralf Hattler, Senior Vice President Customer Support and Aftersales, BMW Group
  • Christina Bell, Vice President, Contact Center Solutions, BCD Travel
  • Jess Bech, Vice President of Customer Relations, Mobile, Fiber, TV and Energy
  • Valentin Vivier, Vice President of Customer Experience and Engagement, Accor
  • Jann Hoffmann

On the floor

Sponsors and partners

  • Kore.ai
  • Qualtrics
  • Zenarate
  • Alorica
  • GoTo
  • EdgeTier
  • Conduent
  • Capita
  • Amazon Web Services
  • Pega
  • Gear Inc
  • Yoummday
  • Zahoree
  • CallTower
  • DevRev
  • QuestionPro
  • Enghouse Interactive
  • The CX Academy
  • CommBox
  • Hear.ai

Logistics

Where to stay

Places to stay near the venue.

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