SaaS
Customer Success Summit | Boston
Join Boston's top CS conference. Discover actionable insights on seamless onboarding, driving customer value, and stopping churn in its tracks.
The essentials
Event details
- Dates
- 27 October 2026 to 28 October 2026
- Address
- 425 Summer Street Boston
- Organiser
- Customer Success Collective
- Industry
- SaaS
Who attends
The audience
_Boston_ Learn directly from the CS leaders who are challenging convention and setting a new benchmark .
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Next-gen CS operating model
- Agentic AI
- Revenue expansion
- Accelerating time-to-value
- Scaling beyond headcount
On stage
Speakers
- Frank Murphy, Director, Customer Success, Cisco
- Sarah Grob, Vice President of Customer Success, Mastercard
- Molly Bruttomesso, Kargo
- Stephanie Tropea, Box
- Kimberly Ayala, Director of Customer Success, Akeneo
- Anton Lisnychyi, Global Head of Customer Success, Numerix
- Emma McHugh, Director of Customer Success US, TechWolf
- Jamie Wernet, Senior Director, Enterprise Success and Services, Greenhouse Software
- Nicole Lokey, VP, Customer Success, Signal AI
- Eleanora White, Harri
- Maya Calabrese, Head of Customer Experience, Supply Wisdom
- Justin Hester, Cognite
On the floor
Sponsors and partners
- Pylon
- Quivly
- OnRamp
- Gainsight
Logistics
Where to stay
Places to stay near the venue.
Omni Parker House
60 School Street, Boston, 02108
Hotel AKA Boston Common
90 Tremont Street, Boston, 02108
XV Beacon
15 Beacon Street, Boston, 02108
Hyatt Centric Faneuil
54-68 Devonshire Street, Boston, 02109
Churchill at Boston View
Club Quarters Hotel
161 Devonshire Street, Boston, 02110
The Bostonian Boston
The Godfrey Hotel Boston
505 Washington Street, Boston, 02111
Keep planning
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