SaaS
Customer Success Summit | Toronto
Join your customer success peers in Canada for this unmissable community gathering at the only networking, learning & development conference you need.
The essentials
Event details
- Dates
- 12 November 2026 to 13 November 2026
- Location
- Toronto, Canada
- Address
- 525 Bay Street Toronto
- Organiser
- Customer Success Collective
- Industry
- SaaS
Who attends
The audience
A community of senior decision-makers
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- AI-native CS org
- AI at scale
- customer value
- expansion
- strategic growth engine
- SaaS
- strategy
- customer insight
- Next-gen CS operations model
- Agentic AI
- Revenue expansion
- Accelerating time-to-value
On stage
Speakers
- Kip Ng, Director, Customer Success, Microsoft
- Sam Brennand, Director, Customer Enablement (Global), Figma
- Carolina Nemi, Director, Client Success (Canada & Brazil), Indeed
- Debbie Lillitos, Chief Customer Officer, Teamviewer
- Karam Al Jajeh, Director of Customer Success, N-able
- Gunjan Marwah Nichani, Director of Customer Success Operations, Hyland
- Chris MacKinnon, Head of Client Success - Americas, Addepar
- Marilena Danelon, Director, Customer Success, Protexxa
- Erika Cowen, Senior Vice President Customer Success, Entrust
- Madhur Choudhary, Sr Director, Customer Success, Trackunit
- Charles Ferrao, Director of Customer Success, North America, EcoOnline
- Sid Sengupta, Senior Director, Customer Success, Borderless ai
On the floor
Sponsors and partners
- Ariglad
- OnRamp
- Gainsight
- Pylon
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