SaaS

Customer Success Summit Washington 2027

Customer Success Summit Washington, D.C. is an event for customer success leaders to learn about leveraging customer success managers as strategic revenue drivers, using AI personalization, and scaling global expansion. It focuses on frameworks, metrics, and influence strategies to drive revenue outcomes, deploy AI, and prove strategic value in commercial terms.

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6 months until it opens.

The essentials

Event details

Dates
27 January 2027
Location
Washington, D.C., United States
Organiser
Customer Success Collective
Tickets
USD 299
Expected attendance
100
Industry
SaaS

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for papers

Agenda themes

Topics covered

  • Customer Success
  • IT
  • Customer

On stage

Speakers

  • Tutu Adenle, Eventbrite
  • Matthew Morrell, Director, Customer Success, Microsoft
  • Stephanie Workman-Bolden, SVP, Partner Success, Discovery Education
  • Vinod Kumar, VP, Customer Success, GAVS Technologies
  • Alan Merenbloom, Director, Customer Success, Plume Design, Inc
  • Krista Crockett, Director, Customer Success
  • Alan McBride, Microsoft
  • Keishla Ceaser-Jones, Managing Director, Partner Success, EAB
  • Jeremy Donaldson, Senior Director, Customer Success, LifeLoop

On the floor

Sponsors and partners

  • Hiver
  • Certinia
  • Clozd
  • Onramp
  • Totango
  • Zendesk
  • UsePylon
  • Gainsight

Logistics

Where to stay

Places to stay near the venue.

Keep planning

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