SaaS

Customer Success Summit Washington 2027

Customer Success Summit Washington, D.C. is an event for customer success leaders to learn about leveraging customer success managers as strategic revenue drivers, using AI personalization, and scaling global expansion. It focuses on frameworks, metrics, and influence strategies to drive revenue outcomes, deploy AI, and prove strategic value in commercial terms.

Official websiteRegisterAgenda
4 months until it opens.

The essentials

Event details

Dates
27 January 2027
Location
Washington, D.C., United States
Organiser
Customer Success Collective
Tickets
USD 299
Expected attendance
100
Industry
SaaS

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for speakers

Agenda themes

Topics covered

  • Customer Success
  • IT
  • Customer

On stage

Speakers

  • Tutu AdenleEventbrite
  • Matthew MorrellDirector, Customer Success, Microsoft
  • Stephanie Workman-BoldenSVP, Partner Success, Discovery Education
  • Vinod KumarVP, Customer Success, GAVS Technologies
  • Alan MerenbloomDirector, Customer Success, Plume Design, Inc
  • Krista CrockettDirector, Customer Success
  • Alan McBrideMicrosoft
  • Keishla Ceaser-JonesManaging Director, Partner Success, EAB
  • Jeremy DonaldsonSenior Director, Customer Success, LifeLoop

On the floor

Sponsors and partners

  • Hiver
  • Certinia
  • Clozd
  • Onramp
  • Totango
  • Zendesk
  • UsePylon

Logistics

Where to stay

Places to stay near the venue.

Stay on it

Get the next edition

When Customer Success Summit Washington 2027 announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.

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Plan this event

Work out who to meet here

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