SaaS
Customer Support Summit | London
Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.
The essentials
Event details
- Dates
- 2 December 2026 to 3 December 2026
- Organiser
- Customer Success Collective
- Industry
- SaaS
Who attends
The audience
CS professionals who've attended a conference to further their L&D earn **22% more** than those haven't attended a professional L&D event.
As described by the organiser
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Prove the strategic value of support
- Master the AI + human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty
On stage
Speakers
- James Hewitson, Head of Customer Support, UK, HSBC
- Kristine Marhilevica, Global Senior Director, Customer Support, Ardoq
- Çağ Onganer, Sr Director, Customer Support, Cloudflare
- Doron Pryluk, Chief Operating Officer, Quack AI
- Ekaterina Vaulina, Associate Director, Global Support, Semrush
- Gabriel Bienzobas Mauraza, Director of Customer Support, Featurespace, Visa
- Stefano Virgili, Manager, Technical Support, Zip
- Rachel Lemoine, Global Director, Customer Care and Support, Believe
- Daniel Bunton, Head of Customer Support, Cleo
- Sergey Kravchenko, Sr Director, Product Support - Europe, Sitecore
- Stephane Gonthier, Head of Global Support, Builder.io
- Keiran Rice, Head of Support, ITRS
- Jean Crosbie, Director, Engineering, Customer Support & Launch, Workhuman
- Simon Rohrbach, Co-Founder & CEO, Plain
- Erika Semtei, Vice President, Customer Support, Braze
- Gerald Xavier, Head of Customer Experience and Operations, Setmore
- Ronan Corby, Former Senior Manager, Meta
- Syd Zahid, Director, Global head of Production Support, Customer Services, Thought Machine
- Mark Harrison, Chair & CEO of TribeCX
- Matthew Bond, Director, Customer Support, Algolia
Logistics
Where to stay
Places to stay near the venue.
The Clermont
London, WC2N 5HR
The Z Hotel Trafalgar
53 Chandos Place, London
Citadines Trafalgar Square
18-21 Northumberland Avenue, London, WC2N 5EA
Hotel The Grand at Trafalgar Square
London
Club Quarters Hotel
hub by Premier Inn
110 St Martin's Lane, London, WC2N 4BA
St Martins Lane Hotel
45 St Martin's Lane, London, WC2N 4HX
Great Scotland Yard Hotel ★★★★★
3-5 Great Scotland Yard, London, SW1A 2HN
Keep planning
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