SaaS
Customer Support Summit | New York
Discover valuable insights and up-skill at Customer Support Summit New York. Elevate your career through customer experience and journey mapping.
The essentials
Event details
- Dates
- 16 March 2027 to 17 March 2027
- Location
- Convene, New York, United States
- Organiser
- Customer Success Collective
- Industry
- SaaS
Speaking
Call for speakers
This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.
Agenda themes
Topics covered
- Prove the strategic value of support
- Master the AI-human blend
- Harness customer feedback for growth
- Champion customer-centricity
- Build an AI-augmented knowledge base
- Drive customer loyalty
On stage
Speakers
- Anuj Pandey, Sr Director, Technology Strategy and Operations, Customer Experience, Microsoft
- Amanda Harris, VP, Customer Support, Airtable
- Nancy Coluccio Kennedy, Head, Customer Fulfillment, NA, Sanofi
- Joep Everts, SVP, Customer Support, Elsevier
- Sarah Sherwood, Typeform
- AJ Vaughn, Sr Director of Support
- Thiago D. Garcia, VP, Customer Experience, VTEX
- Sarah Baker, Sr Director, Customer Experience, TodayTix
- Tammy Kernz, Group Director, Enterprise Contact Center Products, Walmart
- Jyotiram Pasupalak, VP, Customer Support Delivery, NetApp
- Laxmin Upadhya, Head of Digital Customer Experience
- Anthony Diorio, Novartis Oncology
Logistics
Where to stay
Places to stay near the venue.
Duane Street Hotel
182 Duane Street
The Frederick Hotel
Four Seasons Private Residences New York Downtown;Four Seasons Hotel New York Downtown
27 Barclay St, New York
The Beekman, A Thompson Hotel
123 Nassau Street, New York, 10038
Warren Street Hotel
86 Warren Street, New York, 10007
Aloft Manhattan Downtown
49 Ann Street, New York, 10038
M Social Hotel New York Downtown
55 Church Street, New York, 10007
Walker Hotel Tribeca
77 Walker Street, 10013
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