Banking

CX BFSI Exchange USA East 2026

Official websiteAgenda
4 weeks until it opens.

The essentials

Event details

Dates
13 October 2026 to 14 October 2026
Location
Miami, United States
Organiser
CX Network
Industry
Banking

Agenda themes

Topics covered

  • BFSI
  • CX

On stage

Speakers

  • Eric SuttonKeyBank Corp
  • Mary Beth LoVerdiHead of Experience Insights, Northern Trust
  • Stephen SchrothValley Bank
  • Jose VivarBank of America
  • Nicole TompkinsChief Deposit Offier, Achieva Credit Union
  • Misty StiersCiti
  • Page SchmuckerJPMorgan Chase
  • Molly BuchananSenior Vice President, Director, Consumer Delivery Experience, Bank of Oklahoma
  • Meghan Greeley
  • Deepak NairSenior Vice President, Head of Assisted / Virtual Customer Services, Citizens
  • Casey MarksChief Operating Officer
  • Nicholas Birkby
  • Todd SmithSenior Vice President, Director of Customer IAM, Threat Intelligence, Ameris Bank
  • Ashley Nagle EknaianChief Digital Officer, Eastern Bank
  • Alfonso Perez GrovasSenior Director, Operations, Chime
  • Justin SandersonChief Transformation Officer, First United Bank
  • Philippe DaoustNational Bank of Canada
  • Lloyd MarriottHead - Global Client Experience, JPMorganChase
  • Sean Albertson
  • Sarah ScutchfieldDirector, Digital Process Improvement Service Delivery, Raymond James

On the floor

Sponsors and partners

  • Celebrus
  • Gradient Labs
  • ImageSource
  • Intradiem
  • ServiceNow
  • Tata Communications
  • unitQ
  • Cignara
  • CSG
  • Vapi

Logistics

Where to stay

Places to stay near the venue.

Stay on it

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