Banking

CX BFSI Exchange USA East 2026

Official websiteAgenda
2 months until it opens.

The essentials

Event details

Dates
13 October 2026 to 14 October 2026
Location
Miami, United States
Organiser
CX Network
Industry
Banking

Agenda themes

Topics covered

  • BFSI
  • CX

On stage

Speakers

  • Eric Sutton, KeyBank Corp
  • Mary Beth LoVerdi, Head of Experience Insights, Northern Trust
  • Stephen Schroth, Valley Bank
  • Jose Vivar, Bank of America
  • Nicole Tompkins, Chief Deposit Offier, Achieva Credit Union
  • Misty Stiers, Citi
  • Page Schmucker, JPMorgan Chase
  • Molly Buchanan, Senior Vice President, Director, Consumer Delivery Experience, Bank of Oklahoma
  • Meghan Greeley
  • Deepak Nair, Senior Vice President, Head of Assisted / Virtual Customer Services, Citizens
  • Casey Marks, Chief Operating Officer
  • Nicholas Birkby
  • Todd Smith, Senior Vice President, Director of Customer IAM, Threat Intelligence, Ameris Bank
  • Ashley Nagle Eknaian, Chief Digital Officer, Eastern Bank
  • Alfonso Perez Grovas, Senior Director, Operations, Chime
  • Justin Sanderson, Chief Transformation Officer, First United Bank
  • Philippe Daoust, National Bank of Canada
  • Lloyd Marriott, Head - Global Client Experience, JPMorganChase
  • Sean Albertson
  • Sarah Scutchfield, Director, Digital Process Improvement Service Delivery, Raymond James

On the floor

Sponsors and partners

  • Celebrus
  • Gradient Labs
  • ImageSource
  • Intradiem
  • ServiceNow
  • Tata Communications
  • unitQ
  • Cignara
  • CSG
  • Vapi

Logistics

Where to stay

Places to stay near the venue.

Keep planning

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