Travel & Hospitality

CX Travel & Hospitality Exchange 2026

Official websiteAgenda
5 weeks until it opens.

The essentials

Event details

Dates
8 September 2026 to 9 September 2026
Location
Hilton London Syon Park Hotel, Brentford, United Kingdom
Organiser
IQPC
Expected attendance
121
Industry
Travel & Hospitality

Who attends

The audience

The CX Travel & Hospitality Exchange features leading Customer Experience, Customer Service, and Digital Leaders from the biggest airlines, hotels, airports and travel agencies

As described by the organiser

Agenda themes

Topics covered

  • Travel
  • Hospitality
  • CX
  • Travel & Hospitality

On stage

Speakers

  • Mirco Patroncini, Chief Technology Officer, lastminute.com
  • Tommaso Bertini, Chief Marketing Officer, Alpitour World
  • Marie Daly, Chief Operations Officer, Transport for Wales
  • Sinead Quinn, Director of Inflight, Ryanair
  • Matthias Brazel, Senior Director of Digital Ground Experience, Lufthansa
  • Gabriel Llaneras, Head of Digital Product, Air Europa
  • Christina Diviney, Vice President of Global Customer Care, Hertz
  • Ewelina Kolodziej Tyczka, Customer Service Director, Thomas Cook
  • Bénédicte Dautrif, Europcar Mobility Group
  • Mia Sawaya, Head of Customer Contact Centre
  • Yujia Cao, Kiwi.com
  • Des Traynor, Co-Founder, Fin
  • Vibhor Garg, EXL
  • Matt Jones, Head of Product, EvaluAgent
  • Nick Browne, NiCE Cognigy
  • Ganna Koval
  • Sue Bradley
  • Kinnari Ladha
  • Timo Järvelä
  • Mario Manfuro

On the floor

Sponsors and partners

  • Treasure Data
  • ONQ
  • ForgeRock
  • WNS
  • Reply Retail
  • UserTesting
  • Language I/O
  • IGT Solutions
  • Inviqa
  • TELUS International
  • InMoment
  • Caplena
  • bloomreach
  • Wordners
  • Five9
  • Nagarro
  • Amperity
  • Twilio
  • Cognigy
  • Merkle

Logistics

Where to stay

Places to stay near the venue.

  • Holiday Inn Brentford

    460 m from the venue

    TW8 8GA

    Map

  • Premier Inn

    520 m from the venue

    52 Brentford High Street, Brentford, TW8 0BB

    MapHotel site

  • Novotel London Brentford

    670 m from the venue

    TW8 0GP

    Map

  • Travelodge

    850 m from the venue

    TW8 0BD

    MapHotel site

  • Hilton Syon Park

    860 m from the venue

    Park Road, Brentford, TW8 8JF

    MapHotel site+44 20 7870 7777

  • Best Western Northfields Ealing Hotel

    1.5 km from the venue

    264 Northfield Avenue, London, W5 4UB

    Map

  • Maids Guest Rooms

    1.5 km from the venue

    288-290 Kew Road, Richmond, TW9 3DU

    MapHotel site+44 20 89405742

  • Coach & Horses

    1.6 km from the venue

    8 Kew Green, Richmond, TW9 3BH

    Map

Keep planning

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