Event

EMACS Conference 2026

Official websiteRegisterAgenda
7 weeks until it opens.

The essentials

Event details

Dates
22 September 2026 to 24 September 2026
Location
Hilton Atlanta, Atlanta, United States
Address
3715 Northside Parkway, Suite 3-615 Atlanta, GA 30327
Organiser
Chartwell
Tickets
USD 1395

Who attends

The audience

EMACS, Chartwell’s Customer Experience Conference, brings utility professionals together to exchange practical insights, explore emerging trends, and uncover strategies that strengthen every stage of the customer journey.

As described by the organiser

On stage

Speakers

  • Melissa Anne Troy, Supervisor of Residential Customer Outreach, Puget Sound Energy (PSE)
  • Maggie Sutton, Digital Content Creator, EPB
  • Gray Gill, EPB
  • Beth Johnson, EPB
  • Sandra Tilley, Senior Vice President of Brand Strategies, EPB
  • Katie Davis, Manager, Beneficial Electrification, ComEd
  • Nayan Parikh, Sr Manager Customer Technology, PSEG Long Island
  • Antoya DeBarros, Department Manager, Con Edison
  • Scott Engstrom, Chief Customer Officer, GridX
  • Andrew Barrington, Director of Customer Service, Avista
  • Daniel Sam, Systems Specialist, Strategic Operations, Con Edison
  • Tatyana Gorokhova, Sr. Specialist, Con Edison
  • Richard Brown, Department Manager, Strategic Operations, Con Edison
  • David Johnson, Senior Vice President, Chief Customer Experience Officer
  • Jamila Jarmon, Manager, Growth Strategy, Electrification of Transportation, Hawaiian Electric Company (HECO)
  • Richie Biedenham, Electric Vehicle Program Manager, Cleco Power
  • Latanza Adjei, Georgia Power Company
  • Stephenie Howard, CenterPoint Energy
  • Tara Mondelli, Vice President of Client Success, KUBRA
  • Jose Aguilar, Principal Marketing and Communications Manager

Logistics

Where to stay

Places to stay near the venue.

  • Origin Hotel Atlanta

    360 m from the venue

    166 Pryor Street, Atlanta, 30303

    MapHotel site

  • The Candler Hotel Atlanta, Curio Collection by Hilton

    880 m from the venue

    127 Peachtree Street, Atlanta, 30303

    MapHotel site+1 404 523 1200

  • Residence Inn Atlanta Downtown

    910 m from the venue

    134 Peachtree Street Northwest, Atlanta, 30303

    MapHotel site+1 404-522-0950

  • Home2 Suites

    940 m from the venue

    87 Cone Street Northwest, Atlanta, 30303

    MapHotel site+1 404-965-7992

  • Barclay Hotel Atlanta Downtown

    940 m from the venue

    89 Luckie Street Northwest, Atlanta, 30303

    MapHotel site+1-404-524-7991

  • Glenn Hotel, Autograph Collection

    1.0 km from the venue

    110 Marietta Street Northwest, Atlanta, 30303

    MapHotel site+1 404-521-2250

  • Holiday Inn Express & Suites Atlanta Downtown

    1.0 km from the venue

    111 Cone Street Northwest, Atlanta, 30303

    Map

  • Courtyard Atlanta Downtown

    1.0 km from the venue

    133 Carnegie Way Northwest, Atlanta, 30303

    MapHotel site+1 404-222-2416

Keep planning

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