Cloud & DevOps
HDI Service & Support World
The HDI Service & Support World Conference focuses on AI automation for Enterprise IT Service Management (ITSM), Experience Management, and Service Desk topics. It is designed for IT service and support professionals.
The essentials
Event details
- Dates
- 25 April 2027 to 29 April 2027
- Organiser
- Informa Group PLC
- Expected attendance
- 1,000
- Industry
- Cloud & DevOps
Who attends
The audience
Surround yourself with 1,000+ service desk professionals, ITSM leaders, and support innovators who've faced the same challenges and found ways through.
As described by the organiser
Public discussion
What people are saying
- VideoHDI Service & Support World 2026 Daily Recap: Celebrating ...
Experience the warmth of the HDI community in this daily conference recap! As one attendee perfectly put it: "HDI is like a warm hug" - and this video proves...
- VideoHDI Service & Support World 2026
When two industry powerhouses converge into one unstoppable force, the result changes everything for service professionals. Watch industry thought leaders reveal why HDI Service & Support World ...
- VideoBring Out Your Inner Hero! ️ HDI Service & Support World 2026
Built for IT Pros Who Want More! 📍Join Us!May 3-7, 2026Caesars PalaceLas Vegas, NV
- VideoShawn Kanungo at HDI Service & Support World
Announcing #HDIWorld keynote Shawn Kanungo, a disruption strategist. His keynote address: "Innovation in a World of AI." See a special message from him.
Agenda themes
Topics covered
- Achieving IT Service Management Excellence
- AI in Action
On stage
Speakers
- Nate Brown, CX Accelerator
- Alan Stein Jr, Acclaimed Organization Performance Coach
- Shawn Kanungo, Disruption Strategist
On the floor
Sponsors and partners
- TeamDynamix
- Serval
- Freshworks Inc
- LogMeIn
- ManageEngine
- Oomnitza
- Unthread
- Fixify
- InvGate
- Splashtop
- Nimble Evolution
- Harmony
- Atomicwork
- PrinterLogic, a Vasion Solution
- Xurrent
- Robert Half Inc
- Resolve.io
- Serviceware
- Vasion
- BMC Helix
- Advanced Software Products Group, Inc
- ALVAO
- HappySignals
- Intelligent Dispensing Solutions
Logistics
Where to stay
Places to stay near the venue.
El Cortez Hotel and Casino
301 North 6th Street, Las Vegas, 89101
Oasis at Gold Spike
Downtown Grand
El Cortez Cabana Suites
El Cortez Hotel & Casino
600 Fremont Street, Las Vegas, 89101
Fremont Hotel & Casino Las Vegas
200 Fremont Street Experience, Las Vegas, 89101
California Hotel and Casino
12 East Ogden Avenue, Las Vegas, 89101
Hotel Apache - Adults Only
Fremont Street Experience, 89101
Keep planning
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