Event
ICMI Contact Center Demo & Conference
The ICMI Contact Center Expo 2026 is a long-running event focused on AI, innovation, and solutions for contact center professionals, directors, CX managers, and operations leaders, addressing AI disruption and customer demands.
The essentials
Event details
- Dates
- 26 October 2026 to 29 October 2026
- Organiser
- Informa Group PLC
- Expected attendance
- 1,000
Who attends
The audience
Built For:** Contact Center Directors, CX Managers and Operations Leaders
As described by the organiser
Agenda themes
Topics covered
- Digital transformation
- Driving measurable business results
- Contact center site tours
- Peer networking
- Customer service performance
- Technological innovation
- Workplace culture
- Professional development
- Management frameworks
- Performance metrics
- Technological toolkits
On stage
Speakers
- Brad Cleveland, Founding Partner and Senior Advisor, ICMI
- Rachel Druckenmiller, Award Winning Speaker and Engagement Expert
- Todd Henry, Podcast Host and Best-Selling Author
Logistics
Where to stay
Places to stay near the venue.
Grand Bohemian Hotel Orlando, Autograph Collection
AC Hotel by Marriott Orlando Downtown
333 South Garland Avenue, Orlando, 32801
Aloft Orlando Downtown
The Courtyard at Lake Lucerne
211 Lucerne Circle North, Orlando
Embassy Suites by Hilton Orlando Downtown
191 East Pine Street, Orlando, 32801
Marriott Orlando Downtown
Hilton Garden Inn
401 North Magnolia Avenue, Orlando, 32801
Home2 Suites
401 North Magnolia Avenue, Orlando, 32801
Keep planning
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