Event
Institute of Customer Service Annual Conference 2027
The essentials
Event details
- Dates
- 9 March 2027
- Organiser
- Institute of Customer Service
- Tickets
- USD 841
Who attends
The audience
It features top speakers from various industries and is ideal for business leaders and service professionals, from board members to managers.
As described by the organiser
Agenda themes
Topics covered
- Customer Service
On stage
Speakers
- Jo Causon, CEO, The Institute of Customer Service
- Jonathan Cowie, CEO, Plymouth Community Homes
- Paul Morrison CBE, Director General for Immigration and Citizenship Service, Home Office
- Campbell Robb, Chief Executive, Canal & River Trust
- Rachel Johnson
- Joe Gordon, COO, Starling Bank
- Jayne Wall, Director of Central Operations, M&S
- Ant Middle, CEO, Ageas UK
- Pierre Coppin, Senior Director, Strategy & Operations, Sky
- Steve Heapy
- Chris Pitt, CEO – first direct
- Jacqueline Starr, CEO – Rail Delivery Group
- Joe Richardson, Operations Director, Octopus Energy
- Sonia Astill, Chief People Officer – Wickes
- Suleman Alli
- Ben Hanlin, Magician, Businessman & Speaker
- James Mitton, Director General Enterprise, Transformation Group, HMRC
- Steve Hughes, Group CEO, Coventry Building Society & The Co-operative Bank
Logistics
Where to stay
Places to stay near the venue.
The Clermont
London, WC2N 5HR
The Z Hotel Trafalgar
53 Chandos Place, London
Citadines Trafalgar Square
18-21 Northumberland Avenue, London, WC2N 5EA
Hotel The Grand at Trafalgar Square
London
Club Quarters Hotel
hub by Premier Inn
110 St Martin's Lane, London, WC2N 4BA
St Martins Lane Hotel
45 St Martin's Lane, London, WC2N 4HX
Great Scotland Yard Hotel ★★★★★
3-5 Great Scotland Yard, London, SW1A 2HN
Keep planning
Related events
Spot something wrong on this page? Report a correction and we will fix it.