Event

Smarter Services Executive Symposium 2026

Official websiteRegisterAgenda
6 weeks until it opens.

The essentials

Event details

Dates
14 September 2026 to 16 September 2026
Location
Marriott Downtown Magnificent Mile, Chicago, United States
Organiser
Service Council™
Tickets
USD 2395
Expected attendance
344

Public discussion

What people are saying

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

View the call for papers

Agenda themes

Topics covered

  • AI
  • Customer Experience
  • Automation
  • Technology
  • Human Resources
  • Leadership
  • Research
  • America
  • North America
  • Innovation
  • Business
  • HR

On stage

Speakers

  • C. Thi Nguyen, Author & Professor
  • Troop Aschenbeck, Global Head of Supply Chain and Repair Centers
  • Brian MacLeod, VP of Membership Services
  • Ryan Durkin, VP AI & Community Engagement
  • Jena Holtberg-Benge, Chief Digital & Information Officer
  • Matt Kennedy, Vice President, Global Capabilities & Innovation
  • Stephanie Barrientez, VP, Service Supply Chain
  • Girish Juneja, SVP & Chief Digital Officer, Dover Corporation
  • Brent Ball, Chief Information Security Officer
  • Mike Rembelski, Vice President, Global Service Operations
  • Chris Marquez, SVP Customer Care
  • Stephan Gelinas, VP, Global Customer Care
  • Kate Versprille, VP, Global Field Supply Chain & Logistics
  • Sasha Ilyukhin, Senior VP, Global Processing Services and Services Solutions
  • Matthew Wong, Vice President, Customer Support
  • Haroon Abbu, Senior Vice President of Digital, Data, and Analytics
  • Cynthia Patterson, Vice President of Customer Support
  • Emrah Ercan, Vice President Service - North America
  • Kirsi LoFrese, Global Service HR Leader
  • Carol Talbert, Director, RSN Operations Support

Logistics

Where to stay

Places to stay near the venue.

  • Jaslin Hotel

    1.3 km from the venue

    261 West Cermak Road, Chicago, 60616

    MapHotel site

  • Benedictine Bed and Breakfast

    guest house · 1.4 km from the venue

    3111 South Aberdeen Street, Chicago, 60608

    MapHotel site+1-888-539-4261 x202

  • SpringHill Suites Chicago Chinatown

    1.5 km from the venue

    2357 South Wentworth Avenue, Chicago, 60616

    MapHotel site+1 312-766-9668

  • The Polo Inn

    motel · 1.8 km from the venue

    3322 South Morgan Street, Chicago, 60608

    MapHotel site

  • Wyndham Chicago McCormick Hotel

    1.9 km from the venue

    11 West 26th Street, Chicago, 60616

    MapHotel site

Keep planning

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