Event

Smarter Services Executive Symposium 2026

This event is for leaders in service, support, and customer experience. Its purpose is learning, networking, and advancing executive relationships. Guests gain knowledge and insights from various sessions.

The essentials

Event details

Dates
14 September 2026 to 16 September 2026
Organiser
Service Council™
Tickets
USD 2395
Expected attendance
344

Public discussion

What people are saying

Speaking

Call for speakers

This event publishes a call for speakers. The deadline is unverified, so check the call before preparing a submission.

Agenda themes

Topics covered

  • AI
  • Customer Experience
  • Automation
  • Technology
  • Human Resources
  • Leadership
  • Research
  • America
  • North America
  • Innovation
  • Business
  • HR

On stage

Speakers

  • C. Thi NguyenAuthor & Professor
  • Troop AschenbeckGlobal Head of Supply Chain and Repair Centers
  • Brian MacLeodVP of Membership Services
  • Ryan DurkinVP AI & Community Engagement
  • Jena Holtberg-BengeChief Digital & Information Officer
  • Matt KennedyVice President, Global Capabilities & Innovation
  • Stephanie BarrientezVP, Service Supply Chain
  • Girish JunejaSVP & Chief Digital Officer, Dover Corporation
  • Brent BallChief Information Security Officer
  • Mike RembelskiVice President, Global Service Operations
  • Chris MarquezSVP Customer Care
  • Stephan GelinasVP, Global Customer Care
  • Kate VersprilleVP, Global Field Supply Chain & Logistics
  • Sasha IlyukhinSenior VP, Global Processing Services and Services Solutions
  • Matthew WongVice President, Customer Support
  • Haroon AbbuSenior Vice President of Digital, Data, and Analytics
  • Cynthia PattersonVice President of Customer Support
  • Emrah ErcanVice President Service - North America
  • Kirsi LoFreseGlobal Service HR Leader
  • Carol TalbertDirector, RSN Operations Support

Logistics

Where to stay

Places to stay near the venue.

  • Jaslin Hotel

    4.7 km from the venue

    261 West Cermak Road, Chicago, 60616

  • Benedictine Bed and Breakfast

    guest house · 6.7 km from the venue

    3111 South Aberdeen Street, Chicago, 60608

  • SpringHill Suites Chicago Chinatown

    4.9 km from the venue

    2357 South Wentworth Avenue, Chicago, 60616

  • The Polo Inn

    motel · 7.0 km from the venue

    3322 South Morgan Street, Chicago, 60608

  • Wyndham Chicago McCormick Hotel

    5.4 km from the venue

    11 West 26th Street, Chicago, 60616

Stay on it

Get the next edition

When Smarter Services Executive Symposium 2026 announces its next edition, or these dates change, we read it from the organiser's own site. One email when that happens, nothing else.

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Plan this event

Work out who to meet here

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