Customer Contact Week attendees

The essentials

Event details

Dates

25 January 2027 to 27 January 2027

Location

Orlando, United States

Venue

Royal Randwick Racecourse Sydney, Australia

Speakers listed

49

Companies listed

59

Sponsors listed

13

From the speaker listing

Speakers (49)

Names, roles and companies from published speaker listings.

• TEToby Ellis
• MMMahendra ManeCustomer Solutions Architect, Vonage
• MPMitchell PalmerChief Operating Officer, Aussie Industries
• KDKate DaltonChief Customer Officer, Compass Education
• ECEric ChengEnterprise Architect, Komatsu Australia Pty Limited
• LHLeo HedeKids Helpline Manager, Yourtown
• MMMiguel MurilloGlobal Customer Service Director, Avanos Medical
• SCSarah ChamberlainHead of Customer Operations, Australian Motoring Services
• CCClaire CunninghamFounder and Managing Director, The Customer Connexion /Coles
• LFLaurence FonsdituriHead of Client Growth, Noble Oak
• RSRaj ShahCountry Manager, ANZ, Vonage
• BBBasil BotoulasSenior Vice President of Sales - APJI, Sprinklr
• ASAgnes SoChief Customer and Product Officer, HotDoc
• PJPaul JuddSenior Solution Architect, Optus
• KRKris RamChief Executive Officer, CDM Direct
• SHShehara HapugalleCX Specialist, Zoom
• KAKumar AshutoshPrincipal Program Manager, Microsoft
• ARAmar RoomiChief Technology Officer, Blue Zebra Insurance
• DJDeanna JacksonCapricorn Society
• CCChristopher ConnollyDirector, Presales Engineering APJ, Twilio
• KMKerry McCartyCustomer Service Manager / Lead, Z Energy NZ
• GIGraeme IrelandSenior Workforce Optimisation Manager, WooliesX
• JKJacky KaramManager Omni-Channel Services, P&N Bank
• RLRachel LaneHead of Customer Support, The Lottery Office
• MMMatt MurdochChief Customer Officer, Passport Card
• CPCara PringDigital and Customer Experience Director, Winc Australia
• CMCraig MendelSenior Manager of Information Technology and Customer Experience, Uniting
• SDSarah DaleRetail Growth & Planning Manager, BCU Bank
• KPKim PhillipsHead of Customer Operations and Tyro Health, Tyro
• ASAmy-Lauren SaadManager, Customer Support, Cleanaway Waste Management
• AGAlicia GeorgeHead of Customer Care ANZ, Lifehealthcare
• CCCherie CameronHead of Workforce Optimisation, RACV
• DPDamian PurvisEngagement and Development Lead, Powershop
• MKMD KabirGroup Customer Experience Manager, Sutton Tools
• DTDaniel TollenaereChief Operating Officer, Story House Early Learning
• MAMarie AndriopoulosManager Customer Service and Experience, VETASSESS
• KPKanika PuriChief Operating Officer, Fast Cover
• WSWes SelfChief Operating Officer, GMHBA
• SHSian HowatsonHead of Customer Insights & Automation, Swyftx
• VLVanessa LyngstedManager Customer Contact Services, Social Futures
• BMBrooke McKenzieHead of Service Centre, NTI - National Transport Insurance
• HCHelen CrossanGeneral Manager of Member Services, Australian Retirement Trust
• KRKirsty RobinsonCustomer Experience Director, TAFE Queensland
• TTTelena ThompsonAD Student Experience, University of the Sunshine Coast
• LSLeonna SandersonChief Operations Officer, Equifax ANZ
• SRSean RichardsCall Centre Operations Manager, Powershop
• RHRoy HazelwoodCustomer Service Manager, Anglicare Sydney
• AHAshley HumphreyHead of Customer Operations, Aurora Energy
• ACAndrew CanningtonGeneral Manager APAC, Cresta

Last checked 2026-09-06.

From the sponsor listing

Sponsors and partners (13)

Organizations listed as sponsors or partners.

• Outsource Fiji
• HCLTech
• Zendesk
• Insight
• Velrada
• TCN
• Voxworks
• Plain English Foundation
• CCW Digital
• Customer Service Institute of Australia (CSIA)
• CX Today
• CXFocus
• CRMXchange

Last checked 2026-09-06.

From the speaker listing

Companies on stage (46)

Companies represented by listed speakers.

• Vonage
• Aussie Industries
• Compass Education
• Komatsu Australia Pty Limited
• Yourtown
• Avanos Medical
• Australian Motoring Services
• The Customer Connexion /Coles
• Noble Oak
• Sprinklr
• HotDoc
• Optus
• CDM Direct
• Zoom
• Microsoft
• Blue Zebra Insurance
• Capricorn Society
• Twilio
• Z Energy NZ
• WooliesX
• P&N Bank
• The Lottery Office
• Passport Card
• Winc Australia
• Uniting
• BCU Bank
• Tyro
• Cleanaway Waste Management
• Lifehealthcare
• RACV
• Powershop
• Sutton Tools
• Story House Early Learning
• VETASSESS
• Fast Cover
• GMHBA
• Swyftx
• Social Futures
• NTI - National Transport Insurance
• Australian Retirement Trust
• TAFE Queensland
• University of the Sunshine Coast
• Equifax ANZ
• Anglicare Sydney
• Aurora Energy
• Cresta

Last checked 2026-09-06.

Agenda themes

Topics covered

• AI at Scale: Moving from Pilot to Enterprise Deployment

Common questions

Frequently asked

Who is listed for Customer Contact Week?

Public listings for Customer Contact Week name 49 speakers and 59 organizations. The organizations are 13 sponsors and 46 companies on stage.

Is there an attendee list for Customer Contact Week?

This page shows the listed speakers and sponsors. Registration lists are held by the organizer. Request a target list to plan who to meet.

Which speakers are listed for Customer Contact Week?

49 speakers are named on public listings for Customer Contact Week, including Toby Ellis; Mahendra Mane (Customer Solutions Architect, Vonage); Mitchell Palmer (Chief Operating Officer, Aussie Industries).

Which sponsors are listed for Customer Contact Week?

13 organizations are named on the sponsor and partner listings for Customer Contact Week, including Outsource Fiji, HCLTech, Zendesk, Insight, Velrada.

When and where is Customer Contact Week?

25 January 2027 to 27 January 2027 at Royal Randwick Racecourse Sydney, Australia, Orlando, United States.